Connection of Supply - Guide for a new installation

Following work carried out to install or re-inforce a supply, (see "Electricity Supply Enquiry" (ESE) Guide). Tony Medcalf, our New Installation Technician, is your main point of contact to arrange for connection to our Distribution system.

Tony will help any Customer or Contractor who requires a meter connected to a new supply.  His direct telephone number is 505279.  Should Tony be unavailable, all calls will automatically be transferred to our Customer Care Advisers in the Customer Care Phone Centre.  Details of your call will be passed to him.

What items are required to apply for a connection of supply, in order to avoid possible delays in processing my application?

• The full payment of any outstanding amount pertaining to new mains services or any alterations undertaken by Jersey Electricity.
• A completed ’Application of Supply for Electricity’ form (only required for a new supply).
• A completed ’Connection of Supply’ application form.  Please ensure you have entered your Customer number and Electricity Supply Enquiry (ESE) number on the form.

Where do I send the Connection of Supply and Application form?

The two forms can be delivered in the following ways:-

• By hand to the Customer Care Reception at Jersey Electricity, The Powerhouse, Queens Road.
• Post to Jersey Electricity, The Powerhouse, PO Box 45, Queens Road, St Helier, JE4 8NY.
• Fax to 505379
• By E-mail
• Given at an appointment made with Tony Medcalf.

Note: Please ensure that all correspondence is clearly marked "For the attention of Tony Medcalf"

What happens next?

On receipt of the completed forms and all other relevant information, Tony will endeavour to install the meter within 3 working days; however, this will depend on current workloads.  He will contact you by telephone to confirm the appointment time and discuss any necessary access arrangements.

Should you have any further questions or queries regarding the ’Connection of Supply’, please do not hesitate to contact Tony on 505279.