Meeting your needs
As the sole supplier of electricity in Jersey, meeting our customers' present and future needs is our highest priority. We strive to exceed your expectations in all your dealings with us.
Secure, reliable, sustainable
Our core business objectives are to provide you with affordable, fairly priced, sustainable energy and related services, while ensuring secure and reliable electricity supplies.
We are also committed to minimising our impact on the environment and helping our customers to do the same. We do this by supporting initiatives that both help to protect the environment and conserve resources.
Customer care
We have a dedicated Customer Care Team who handle the majority of customer enquiries. However, you can expect all our staff, across all areas of our business, to work to this Customer Charter and these Standards of Service.
Your feedback
May we finally encourage you to please take the time to provide your feedback on any aspect of our service. This is crucial to helping us improve as we go forward.
The best service we can provide
Standards of Service
We work to six Standards of Service relating to your electricity supply and any disruptions.
Learn moreDownload our Customer Charter & Standards of Service
Customer Charter & Standards of Service
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