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Jersey's move to electric is gathering speed. Join the conversation and learn more about making your own move to electric transport.

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Which is the right tariff for me?

We offer five domestic tariffs for small and medium homes, depending on whether you use electricity to heat your premises and hot water.

General Domestic

Our General single-rate tariff is suitable for all your electrical appliances.
All units used on your electrical appliances will be charged at this rate whatever time of day or night they are used.

Learn more

Economy 7

Economy 7 is made up of two rates, a Day Rate and a Night Rate, giving you seven hours of cheaper electricity for all appliances used at night.

Learn more

Economy 20

A flexible two-rate tariff with 20 hours of cheaper electricity for approved space and water heating. Suitable for central heating systems, underfloor heating or electric flow boilers, providing heat and hot water when you need it.

Learn more

Economy 20 Plus

Our 24-hour, uninterrupted heating tariff, providing 20 hours of discounted electricity in every 24 hours, for heating your home and water. Four peak hours charged at the Economy 20 Plus Rate.

Learn more

Comfort Heat

This three-rate tariff gives you eight hours of low cost electricity for heating your home and water.
A further eight hours of discounted electricity for all other appliances used during the low cost period at night.

Learn more

Larger homes and embedded generators

We offer two Maximum Demand tariffs for larger homes and a Buy Back tariff for domestic customers with approved embedded generators.

Standard Domestic Maximum Demand

A single-rate tariff for large homes that need a service capacity greater than 100A (three phase). Suitable if you don't regularly use electricity to heat your home or water.

Learn more

Economy 7 Domestic Maximum Demand

A two-rate tariff, giving cheaper electricity at night for large homes that need a service greater than 100A (three phase). Suitable if you can heat water or store heat at night.

Learn more

Buy Back Domestic

A single-rate tariff for for domestic customers with approved embedded generators who want to sell excess units back to the grid.

Learn more
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Discover more about your bill

Find out how your bill is calculated, how to read your bill and more.

Your bill explained

Speak to Customer Care

If you can’t find the help you need, choose an option below to speak to our Customer Care team.

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Phone

Call us on 01534 505460 or arrange a call back for when it suits you.

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Start an email conversation with a member of our Customer Care team.

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Save energy in your home

Discover top tips to help you save energy room by room and cut your energy bills.

Learn more

Download domestic tariffs as pdfs

Economy 20 Tariff

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Domestic Maximum Demand Tariff

2.9mb
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Domestic Buy Back Tariff

2.2mb
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Domestic Tariffs Explained

737kb
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Know your tariff

Our range of low-cost tariffs offers an ideal solution for all your heating needs. Find out more about our tariffs in the below video.

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Your Customer Number

Your 5 character Customer Number can be found in the top right and bottom left corners of your bill.

Example electricity bill with the customer number highlighted

Daily Service Charge

The Daily Service Charge covers energy support services such as metering, billing, Customer Care, safety obligations and other energy support services.

Off-peak

Off-peak means not at the most popular time. Some of our tariffs provide discounted rates at off-peak times - for example, during certain periods at night.

Off peak charging times

Our current off peak electric vehicles times are from 00:00 to 06:59.

Dedicated supply circuit

A dedicated supply circuit is an electrical circuit that is set aside for a specific purpose, such as powering a boiler. It will work with a single appliance only.

It will have its own circuit breaker in your fuse box, and no other device or appliance will be able to draw power from it. A dedicated supply circuit ensures that appliances can draw the current they need without overloading your system, blowing a fuse or tripping an electric circuit.

Invoice Number

This can be found on the top right corner of your bill here

Example electricity bill with invoice number

Premise Number

This can be found on the top right corner and bottom left corner of your bill.

Example electricity bill with premise number highlighted

Payment Slip

This can be found at the bottom of your bill here

Bill payment slip example

Peak Load

Peak load or peak demand is a short period when the demand for electricity is at its highest.

Kilowatt Hours

Electricity consumption is usually measured in kilowatt hours, or kWh for short. Each kWh of electricity equates to 'one unit of electricity' for billing purposes. A 1kW (1,000 Watts) appliance in use for one hour = 1kWh (one unit). The cost per unit used depends on which tariff you are on.

Three phase

Residential homes are usually served by a single-phase power supply, while commercial and industrial facilities usually use a three-phase supply.

One difference between single-phase and three-phase is that a three-phase power supply better accommodates higher loads. Single-phase power supplies are most commonly used when typical loads are lighting or heating, rather than large electric motors.

Another important difference between 3-phase power and single phase power is the consistency of power delivery. Because of the variations in voltage, single-phase power supply does not offer the same consistency as a three-phase power supply. A three-phase power supply delivers power at a steady, constant rate.

kVA

A kVA is simply 1,000 volt-amps. A volt-amp, or ampere, (VA) is the voltage times the current feeding an electrical load.

Embedded generator

Embedded generators like wind turbines and solar panels are connected to your electricity supply and provide electricity for onsite use. They also have the capability to export back to the grid.

Smart Card Number

Your Smart Card Number is the 19-digit number displayed below the barcode on your Smart Card.

The Smart Card Number also contains your six-digit Meter Number that is also displayed on your meter. You need this to top up a Smart Pay As You Go Meter whether at a Payzone outlet or online.

Example of Smart card for meter charging

Smart Card

A Smart Card contains your unique Smart Card Number used when topping up a Smart Pay As You Go Meter.

Example of a smart card for meter charging

F-Credit

F-credit is a Pay As You Go meter display and means Friendly Credit. It is the period between 9pm and 8am. If the credit on your meter runs out during this period, your supply will remain on until 8am.

Decarbonise

The process of reducing carbon by replacing fossil fuels with fuel that is less harmful to the environment such as low-carbon electricity.

Regenerative braking

With conventional braking systems, the kinetic energy that was propelling the vehicle forward gets converted to unwanted and wasted heat by the friction of the brakes.

Regenerative braking recaptures much of the car's kinetic energy and converts it into electricity, so that it can be used to recharge the car's batteries.

In addition to improving the efficiency of a vehicle, regeneration can significantly extend the life of the braking system, as the mechanical parts will not wear out as quickly.

Power factor

Power factor is the ratio of useful power in kilowatts (kW) to apparent power, measured in kilovolt amperes (kVA). A perfect power factor would be 1.0, however in reality this is almost impossible to achieve. Office buildings are usually between 0.98 and 0.92. Bad power factor is anything below 0.85.

Electric flow boiler

Electric flow boilers are simple to install, quiet in operation, 100% efficient and integrate into most existing radiator or underfloor piped systems. Plus, with no flue or storage tank, an electric boiler is a space-saving option that can be installed almost anywhere in your home.

Approved heating system

A heating system, approved by Jersey Electricity, on a dedicated supply for use on one of our discounted heating tariffs.

To learn more about what's required for an approved heating system, view our current approved heating guidelines.

20-digit payment code

The 20-digit payment code is issued with your receipt for a Pay As You Go (PAYG) meter top-up. If your meter did not charge automatically, you can do it manually with the payment code. Press button A on your meter then key in your 20-digit payment confirmation code on the meter keypad, then press button B. Your meter will recognise the amount paid and charge accordingly.

Single phase

Single-phase power supplies are most commonly used when typical loads are lighting or heating, as in a domestic home, rather than large electric motors and higher loads. Single-phase power is a two-wire alternating current (AC) power circuit.