PAYG customers urged to ‘top up’ before Christmas

We'd like to remind more than 4,000 of our customers who have Pay As You Go Meters, to ensure they 'top up' their charging keys with sufficient credit to keep their electricity supply running over the festive period.

The Island has over 20 retail locations where JE customers can pay funds on to electronic keys that transfer credit to their electricity meters. These include some Waitrose stores, some Marks and Spencer branches and more than a dozen Checkers Xpress and garage forecourt outlets.

For a full list of top up locations and their Christmas opening times click here

JE Customer Services Manager Jerry Robins said: 'With so much on people's minds in the run-up to Christmas, meter charging keys could easily get overlooked. Though our 24-hour, emergency engineers would go out to help, there would be a call-out fee in these circumstances. The fees are £78.75 (5pm to 11pm ) or £99.75 (11pm to 7.30am, Sundays and Bank holidays). The best advice is to top up early with sufficient credit on the meter to keep you going. It is also important to remember if someone has an elderly or infirm relative or friend who relies on him or her for help.

'Our Customer Care Centre at The Powerhouse, where customers can also top up, is open 8am until 4pm on Christmas Eve, closed Christmas Day and Boxing Day and re-opens 8am to 6pm on Friday 27 December. From then on our revised opening hours will be 8am to 6pm Monday to Friday. We will no longer be open on Saturdays. We will be open 8am to 4pm on New Year's Eve and closed New Year's Day.'