How to fuel switch guide

Step 1 - Your customer

Step 2 - Property & heating review

  • Check and assess the condition of the existing heating system, radiators, controls and hot water cylinder etc.
  • Assess installation practicalities & suitability i.e. boiler & cylinder location(s), wiring, controls etc.
  • Calculate and establish heating requirement, size boiler (kW loading) & radiators.
  • Advise the customer on the installation details, timescales, choice of tariff & any disruption issues etc.

Step 3 - Electricity supply

  • Follow the process for installing an additional load to a property, you can complete the Electricity Supply Enquiry (ESE) form on behalf of your client. The ESE must be submitted to Jersey Electricity to protect you and your customer, in order to establish if the load can be connected to the existing supply. Under normal circumstances, we`d expect to process an ESE application within 3 working days, assuming all the required/relevant information has been provided on the submitted ESE form. 
  • Submitting the ESE form and obtaining approval must be carried out before providing the customer with a quotation or carrying out any installation works.

Step 4 - Installation quotation

  • Once you have received confirmation that the new loading has been approved for connection, you can then proceed with providing a formal quotation to the customer.
  • You can check which local suppliers provides the product you are looking to install in our heating solutions section.
  • Check again with the customer to see if they would be interested in the heating finance options.

Step 5 - Heating installation

Step 6 - Aftercare & support

  • Advise the customer about Jersey Electricity’s free home energy advice service. This service can be particularly useful for customers getting used to their new electric heating system and the associated controls.
  • The customer can call Tel: 505460 to find out more or book an appointment.

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