• Customer Charter

Customer Charter and Standards of Service

As the sole supplier of electricity in Jersey, meeting our customers' present and future needs is our highest priority. We strive to exceed your expectations in all your dealings with us. Under the extraordinary circumstances we all find ourselves in due to the COVID-19 pandemic we will endeavour to maintain our services and standards as much as constrained resources permit. We thank you in advance for your patience and understanding at this difficult time.

Our core business objectives are to provide you with affordable, fairly priced, sustainable energy and releated services, while ensuring secure and reliable electricity supplies.

We are also committed to minimising our impact on the environment and helping our customers to do the same. We do this by supporting initiatives that both help to protect the environment and conserve resources.

We have a dedicated Customer Care Team who handle the majority of customer enquiries. However, you can expect all our staff, across all areas of our business, to work to this Customer Charter and these Standards of Service.

May we finally encourage you to please take the time to provide your feedback on any aspect of our service. This is crucial to helping us improve as we go forward.

To download a copy of our Customer Charter and Standards of Service, please click here.