I have just moved in and the previous occupier did not leave the Smart Card. What do I do?

On Change of Tenancy, your meter is set with a £5 credit to help you until you can top up. This will be recovered at the rate of 20 per cent of your future payments when you make them. For example, if you make a £10 payment, £2 will go off the debit and £8 will go on the meter for use. 

If you don't have a Smart Card, the six-digit Meter Number is clearly marked on the meter itself. Call Customer Care on 505460 and we can top you up over the phone if you have a debit card. We will send you a replacement card containing the full 19-digit number you need to top up at Payzone.