I am moving out and wish to close my account

If you are moving out and don't need a supply any more, you can notify us by completing the online form. Please give us a least 48 hours' notice before you move. We need:

  • Your Customer Number
  • Phone and email contact details
  • Existing address
  • Date you are moving
  • How and when you would like to notify us of the final meter reading
  • If you cannot access your meter, we will send a technician to read it
  • Details of new occupant, if known, or contact details of landlord/managing agent
  • Your forwarding address
  • If you are leaving the Island for more than three months, you can inform all relevant States departments with one form. For more information click here.