My new property has been disconnected, what do I do?

If the electricity supply in your new property has been disconnected, please notify us at least 48 hours before you wish to move in.

  • Email
  • Call our Customer Care Team on 505460 (8am-6pm, Monday to Friday)

If the installation is safe:

  • We will reconnect the supply within two working days if we can access your meter and connections
  • We will leave the main isolator switch off as it is your responsibility to turn on the supply in your property and ensure it is safe
  • If we cannot access the meter, we will leave a card asking you to arrange a time when we can gain access
  • If any fault on our supply equipment prevents immediate reconnection, we will rectify it and notify you of any delay