Your home Help & advice Bills & payments Bills for the partially sighted

If you or someone you know is having trouble reading their electricity bills, we have two options:

Explanation over the phone

Our Customer Care team will be happy to give a full explanation of the bill over the phone. We regularly answer questions about the following:

  • The bill amount
  • Payment options
  • Current tariff & switching options
  • Ways to reduce bills

To get an explanation of a bill over the phone, please call our Customer Care team on 01534 505460.

Bills in an increased font size

We can send bills in a larger font to any home address in Jersey. If you or someone you know would benefit from this service, please call our Customer Care team on 01534 505460 to arrange.

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Speak to Customer Care

If you can’t find the help you need, choose an option below to speak to our Customer Care team.

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Phone

Call us on 01534 505460 or arrange a call back for when it suits you.

Request a callback
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Email

Start an email conversation with a member of our Customer Care team.

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