Your home Help & advice Moving home Moving out of a property

This guide will help you if:

  • You are an existing customer; and
  • You are vacating a property where you are responsible for paying the electricity; and
  • You are moving to a property where you will not be responsible for paying the electricity

If this sounds like your situation, you will need to complete a form either online or on paper, whichever you prefer.

Online

Paper

You must complete your chosen form within 48 hours of moving out of your property.

Completing the forms

To complete your chosen form, you will need the following details:

  • Your Customer Number
  • Phone and email contact details
  • Current address
  • Forwarding address for correspondence

Paper forms should be printed, signed and returned to the following address:

Customer Care Centre
The Powerhouse
PO Box 45
Queens Road
St Helier
JE4 8NY

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