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My JE App

Step 1 - Download the My JE app

Take control of your electricity usage and see where you could make savings.

Downloading My JE app on iOS or Android

Step 2 - Verify your details

Once you’ve downloaded the app, logging in is simple. You will need your Customer Number and the email address we hold for you.

We take your data security seriously, so you will need to verify your email address as part of the logging in process.

 

Step 3 - Take control of your electricity usage

Then you will be able to:

  • See and compare how much energy you’re using and when day-by-day, week-by-week or year-on-year in both kWhs (units) AND cash.
  • View bills, transactions and your account balance.
  • Set up a profile to compare your electricity usage with other similar properties.
  • Set a weekly or monthly consumption target to help you control costs.

Want to know more about data security and privacy? View our Smart Meter Privacy Policy.

 

Step 4 - Having trouble with the My JE app? Contact Us

Having trouble logging into the beta My JE app?

Don't worry, we're here to help. It could simply be that we do not have your current email address. 

Let us know by completing this form, including your Customer Number, and we'll get back to you just as soon as we can.

If you're responsible for more than one domestic premise,  you'll need to specify which address you want to view on My JE.

We are continuing the development of this beta version of My JE to expand its functionality, and we'd value your feedback by emailing us at MyJE@jec.co.uk.

Customer groups who can't currently benefit from this version of My JE include, for example, Pay As You Go, multi-meter users such as those on our Buy Back Tariff, Three-Phase and Maximum demand customers, but we're working on it!

Pay As You Go Customers will still use Topup.je to top up their meters, though we hope to amalgamate this function during further development of My JE.

 

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Speak to Customer Care

If you can’t find the help you need, choose an option below to speak to our Customer Care team.

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Phone

Call us on 01534 505460 or arrange a call back for when it suits you.

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Email

Start an email conversation with a member of our Customer Care team.

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