Your home Help Bills & payments Your bill explained

Bill basics

You're billed for each unit of electricity you use, plus a Daily Service Charge. Electricity use is measured in kilowatt hours (kWh). One kWh equals one unit of electricity.

The amount you pay for each unit depends on the tariff you are on and when you use it.

Time and tariffs

Electricity is more expensive at peak load times and cheaper at off-peak times. These tariffs offer discounted off-peak rates for electricity used by approved home and water heating systems:

General Domestic is our single rate tariff which is more suitable for customers who do not use electricity for space or water heating.

You can find out more about all of our tariffs and rates in the Tariffs & Rates section.

My JE App

Step 1 - Download the My JE app

Take control of your electricity usage and see where you could make savings.

Downloading My JE app on iOS or Android

The Daily Service Charge

A Daily Service Charge is added to your bill for each day in the billing period. These charges cover Jersey Electricity's administration costs. You can find our current Daily Service Charges for each tariff in the Tariff & Rates section.

Speak to Customer Care

If you can’t find the help you need, choose an option below to speak to our Customer Care team.

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Call us on 01534 505460 or arrange a call back for when it suits you.

Request a callback
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Start an email conversation with a member of our Customer Care team.

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