Bill basics
You're billed for each unit of electricity you use, plus a Daily Service Charge. Electricity use is measured in kilowatt hours (kWh). One kWh equals one unit of electricity.
The amount you pay for each unit depends on the tariff you are on and when you use it.
Time and tariffs
Electricity is more expensive at peak load times and cheaper at off-peak times. These tariffs offer discounted off-peak rates for electricity used by approved home and water heating systems:
General Domestic is our single rate tariff which is more suitable for customers who do not use electricity for space or water heating.
You can find out more about all of our tariffs and rates in the Tariffs & Rates section.
Step 1 - Download the My JE app
Take control of your electricity usage and see where you could make savings.
Downloading My JE app on iOS or Android
The Daily Service Charge
A Daily Service Charge is added to your bill for each day in the billing period. These charges cover Jersey Electricity's administration costs. You can find our current Daily Service Charges for each tariff in the Tariff & Rates section.
Reading Codes
Understand the codes used on your bill using the simple key below:
A - Agreed Assessment
C - Customer's Reading
E - Estimated Reading
F - Fuse Withdrawn
P - Preliminary Reading
R - Reconnection of Supply
T - Termination
X - Meter Change
Speak to Customer Care
If you can’t find the help you need, choose an option below to speak to our Customer Care team.
