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Meeting your needs

As the sole supplier of electricity in Jersey, meeting our customers' present and future needs is our highest priority. We strive to exceed your expectations in all your dealings with us. Under the extraordinary circumstances we all find ourselves in due to the COVID-19 pandemic we will endeavour to maintain our services and standards as much as constrained resources permit.

Secure, reliable, sustainable

Our core business objectives are to provide you with affordable, fairly priced, sustainable energy and related services, while ensuring secure and reliable electricity supplies.

We are also committed to minimising our impact on the environment and helping our customers to do the same. We do this by supporting initiatives that both help to protect the environment and conserve resources.

Customer care

We have a dedicated Customer Care Team who handle the majority of customer enquiries. However, you can expect all our staff, across all areas of our business, to work to this Customer Charter and these Standards of Service.

Your feedback

May we finally encourage you to please take the time to provide your feedback on any aspect of our service. This is crucial to helping us improve as we go forward.

The best service we can provide

Customer Charter

Our commitment to you

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Standards of Service

We work to six Standards of Service relating to your electricity supply and any disruptions.

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Download our Customer Charter & Standards of Service

Customer Charter & Standards of Service

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Speak to Customer Care

If you can’t find the help you need, choose an option below to speak to our Customer Care team.

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Call us on 01534 505460 or arrange a call back for when it suits you.

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Start an email conversation with a member of our Customer Care team.

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