How can we help?
Pay as you charge
Pay as you charge quickly with our ‘Guest’ feature.
You don't need a Charge Your Car account.
1. Open the pay as you charge web app
2. Follow the on-screen instructions
Tip: If you charge via the public network regularly, register for a Charge Your Car account to save time. You'll only need to enter your payment details once.
For quicker future access, save the web-app to your home screen.
New to electric driving?
We have a range of Standard (7.4kW), Fast (22kW) and Rapid (50kW) chargers across the Island. As more drivers make the switch to electric and demand increases we will expand the number of charging points and add new locations.
All chargers require the user to provide their own charging lead. Chargers will automatically recognise how fast a charge your vehicle can accept, and how much charge is required.
The rapid charger caters for Chademo, CCS and Mennekes Type 2 connections via tethered leads. Please note although the rapid charger has three charging leads, only one charging session (lead) can be enabled at any one time. When viewing the online map, if any lead is in use the remaining leads will be unavailable.
Ways to charge
There are three ways to pay for charging your car:
Next steps
Chargers can be unlocked using the Charge Your Car smart phone app, or Evolve RFID card.
Follow our four-step process to register. You only need to register once to save your details and make charging your car more convenient for future charges.
How you can register for a Charge Your Car account
The Charge your Car (CYC) app is a quick and simple way to get immediate access to the charging network.
- Please access the following URL via your iPhone/Android device browser www.chargeyourcar.org.uk/app/
- Once accessed i.e. via Safari on iPhone, you first need to save this URL as a homepage (click on apple up icon and then Add to Homescreen).
- Once it has been added to the Homescreen, it will look/feel like any other Application on your handset.
How to activate your session
- Sign in with your username and password (Direct Debit (DDI) must be active for the session start).
- Select any CYC or Evolve registered Charge-point (socket 1 is on the left of the charger and socket 2 on the right).
- Start the session.
- During the session, you’ll notice that the web-app has a drop-down menu and some of the features may re-direct you to the main CYC website. However, you can search the CYC interactive map, see previous charging session history and when a charge is taking place you'll see a “Charging” tab appear. If you navigate to a different tab, you can go back to the “Charging” tab to end your current charge.
- If you sign out or close it with a session in progress, the current charging session will appear when you reopen it.
- Tap the Stop Charge feature when you're ready.
Alternatively, if you don’t have your bank details to hand, the CYC charge point map will allow you to find a charge point and activate a session without signing up.
How to register: RFID card
This easy-to-use card will enable you to start and end charging sessions. There is a £20 per annum administration fee for using this card.
Step 1 – Create account via the driver sign up form
Step 2 – Register a Direct Debit
Step 3 – Purchase an RFID card, this will be posted to you direct
Step 4 – You can use your card to access the chargers
Contactless payment (Rapid chargers only)
Follow the instructions on screen to use a contactless credit or debit card to start and end your charging session.
Further information
Charge Your Car will administer your registration
Manage charging sessions via RFID card or the Charge Your Car app
Provide support for any issues at the charger, via the dedicated 24/7 Helpline (local rates apply)
Issue RFID cards if requested (£20 per annum)
Send charging session statements by email
Process all payments
Speak to Customer Care
If you can’t find the help you need, choose an option below to speak to our Customer Care team.
