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About us Our Vision
C JE 20 10490

Reliable

Affordable

Sustainable

To enable life’s essentials we provide Jersey with electricity that’s always...

Reliable

Electricity at the flick of a switch for every home and business in Jersey.

Affordable

Electricity is a necessity, not a luxury. We'll take decisions to make it affordable for all islanders.

Sustainable

Electricity that is low carbon to help the climate now and for future generations.

We put our customers and the environment at the heart of everything we do

We aim to be open, honest and fair to all our stakeholders.

Lifestyle Surboards

Lifestyle

We aim to enhance the lifestyle of Islanders and power the economy by providing innovative, low carbon energy services and solutions.

Customers Flats

Customers

We put customers at the heart of our business, giving them choice, control, and value-for-money in a transparent and trusted way.

Environment Leaf

Environment

We support the Government’s carbon neutrality objectives by growing electricity’s share of the energy market, reducing carbon emissions, helping to conserve resources and protect the environment.

Technology Smarter Living

Technology

We aim to be leaders in the application of technology, enhancing efficiencies, unlocking new services, and digitally enabling our employees and our customers.

Partnerships Puffins

Partnerships

We aim to be the partner of choice for the Government of Jersey and the Island’s parishes, supporting all their energy needs.

Our People Cycling

Our People

We aim to be an employer of choice in Jersey, where employees are engaged, supported, and developed.

Investors Lighthouse

Investors

We provide fair returns to our investors over the medium to long term.

Renewables

Electric transport

Smarter living

Community

We’ve already come a long way, providing Jersey with a clean, decarbonised, reliable electricity system.

But now we want to go further and help Jersey realise its ambitions to become carbon neutral. We’ve already started by...

Renewables

We are bringing on-Island-generated solar power on to the grid in increasing volumes

Electric transport

Investment in public EV charging network and helping business decarbonise fleets

Smarter living

Low-carbon, efficient home heating solutions and energy-saving technology for greater comfort and control

Community

Re-forestation of Mourier Valley, Parish planting projects, educating with the National Trust

Our Vision influences all our decisions and how we operate

Our decisions have consequences for all Islanders. We don’t take them lightly. We want to be open and honest about why we do things. Here are some of the decisions we’ve made on trending issues.

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Tidal power and renewables

Learn more about our stance on tidal power and other local renewables, and why renewable sources can't yet provide all our electricity.

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Climate Assembly 2021 - Our Submissions

What we believe the Island can do to play its part in the fight on climate change.

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Customers Flats

Smart homes: Good for you and the environment

Make a world of difference with smart tech and low-carbon electricity

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Why nuclear power is good for Jersey - and the climate

Learn more about why we believe nuclear power is good for the Island and why it is an essential component of a clean energy mix to combat climate change.

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Protecting the environment

Learn more about how we put protecting the environment at the heart of our activities and why we fully support Jersey's carbon neutrality ambitions.

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Price funding model

Learn more about how we decide what you pay and how we plan to deliver affordable electricity for islanders now and in the future.

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Inspiring a zero carbon future

From renewable power to electric transport and low-carbon homes, we’re doing everything in our power to help Jersey to a zero-carbon future. Join us on the journey.

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Funding a grid on standby whatever the weather

Learn more about why we have a Standby Charge and why we think it's fair and helps to keep prices affordable for all Islanders now and in the future.

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Quick facts about your electricity

Get to know us better by understanding more about the power that sustains your life.

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Future energy - Pathway to 2030

Delivering carbon neutrality quickly will be immensely challenging but we believe it can be done if we all work together.

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Calling all Super Zero Heroes

If you're making changes to your everyday activities, however big or small, to reduce your carbon footprint we want to hear from you!

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Our Vision in action

Achieving our Vision mean putting promises into practice. Learn more about our tree planting project in Mourier Valley and watch our Chief Executive get his hands dirty.

Mourier Valley Woodland Project

Your Customer Number

Your 5 character Customer Number can be found in the top right and bottom left corners of your bill.

Statement Customernumber

Daily Service Charge

The Daily Service Charge covers energy support services such as metering, billing, Customer Care, safety obligations and other energy support services.

Off-peak

Off-peak means not at the most popular time. Some of our tariffs provide discounted rates at off-peak times - for example, during certain periods at night.

Dedicated supply circuit

A dedicated supply circuit is an electrical circuit that is set aside for a specific purpose, such as powering a boiler. It will work with a single appliance only.

It will have its own circuit breaker in your fuse box, and no other device or appliance will be able to draw power from it. A dedicated supply circuit ensures that appliances can draw the current they need without overloading your system, blowing a fuse or tripping an electric circuit.

Invoice Number

This can be found on the top right corner of your bill here

Statement Invoicenumber

Premise Number

This can be found on the top right corner and bottom left corner of your bill.

Statement Premisenumber

Payment Slip

This can be found at the bottom of your bill here

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Peak Load

Peak load or peak demand is a short period when the demand for electricity is at its highest.

Kilowatt Hours

Electricity consumption is usually measured in kilowatt hours, or kWh for short. Each kWh of electricity equates to 'one unit of electricity' for billing purposes. A 1kW (1,000 Watts) appliance in use for one hour = 1kWh (one unit). The cost per unit used depends on which tariff you are on.

Three phase

Residential homes are usually served by a single-phase power supply, while commercial and industrial facilities usually use a three-phase supply.

One difference between single-phase and three-phase is that a three-phase power supply better accommodates higher loads. Single-phase power supplies are most commonly used when typical loads are lighting or heating, rather than large electric motors.

Another important difference between 3-phase power and single phase power is the consistency of power delivery. Because of the variations in voltage, single-phase power supply does not offer the same consistency as a three-phase power supply. A three-phase power supply delivers power at a steady, constant rate.

kVA

A kVA is simply 1,000 volt-amps. A volt-amp, or ampere, (VA) is the voltage times the current feeding an electrical load.

Embedded generator

Embedded generators like wind turbines and solar panels are connected to your electricity supply and provide electricity for onsite use. They also have the capability to export back to the grid.

Smart Card Number

Your Smart Card Number is the 19-digit number displayed below the barcode on your Smart Card.

The Smart Card Number also contains your six-digit Meter Number that is also displayed on your meter. You need this to top up a Smart Pay As You Go Meter whether at a Payzone outlet or online.

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Smart Card

A Smart Card contains your unique Smart Card Number used when topping up a Smart Pay As You Go Meter.

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F-Credit

F-credit is a Pay As You Go meter display and means Friendly Credit. It is the period between 9pm and 8am. If the credit on your meter runs out during this period, your supply will remain on until 8am.

Decarbonise

The process of reducing carbon by replacing fossil fuels with fuel that is less harmful to the environment such as low-carbon electricity.

Regenerative braking

With conventional braking systems, the kinetic energy that was propelling the vehicle forward gets converted to unwanted and wasted heat by the friction of the brakes.

Regenerative braking recaptures much of the car's kinetic energy and converts it into electricity, so that it can be used to recharge the car's batteries.

In addition to improving the efficiency of a vehicle, regeneration can significantly extend the life of the braking system, as the mechanical parts will not wear out as quickly.

Power factor

Power factor is the ratio of useful power in kilowatts (kW) to apparent power, measured in kilovolt amperes (kVA). A perfect power factor would be 1.0, however in reality this is almost impossible to achieve. Office buildings are usually between 0.98 and 0.92. Bad power factor is anything below 0.85.

Electric flow boiler

Electric flow boilers are simple to install, quiet in operation, 100% efficient and integrate into most existing radiator or underfloor piped systems. Plus, with no flue or storage tank, an electric boiler is a space-saving option that can be installed almost anywhere in your home.

Approved heating system

A heating system, approved by Jersey Electricity, on a dedicated supply for use on one of our discounted heating tariffs.

To learn more about what's required for an approved heating system, view our current approved heating guidelines.

20-digit payment code

The 20-digit payment code is issued with your receipt for a Pay As You Go (PAYG) meter top-up. If your meter did not charge automatically, you can do it manually with the payment code. Press button A on your meter then key in your 20-digit payment confirmation code on the meter keypad, then press button B. Your meter will recognise the amount paid and charge accordingly.

Single phase

Single-phase power supplies are most commonly used when typical loads are lighting or heating, as in a domestic home, rather than large electric motors and higher loads. Single-phase power is a two-wire alternating current (AC) power circuit.