Who is this for?

This guide is specifically for tradespeople. It covers what you need to do before and during installation. Please follow this guide to ensure we can assist you as quickly as possible.

Step 1 - House size and options

  • Complete sizing calculations, either for the whole house or the room that requires heating.
  • Consider installing panel heating in bedrooms combined with storage heating in living areas.

Step 2 - Complete an Electricity Supply Enquiry (ESE) form

Complete the ESE form to ensure the home's electricity service and local network can accept the additional load. This important step protects you and your customer!

The ESE form is an editable PDF. You can complete it using a computer, or print it and fill it out by hand.

Electricity Supply Enquiry

157kb
Download

Step 3 - Return the completed ESE to our team

By email

ese@jec.co.uk

By post / by hand

ESE Team
Jersey Electricity
The Powerhouse
Queens Road
St Helier JE4 8NY

By hand only

Customer Service desk at the Powerhouse

Step 4 - We confirm receipt of your application

Once we've received your completed ESE form, we will send you written confirmation and begin processing your application.

Step 5 - Plan your installation

Plan your installation. If you comply with our Approved Heating Guidelines, your customer can benefit from our Comfort Heat or Economy 7 discounted heating tariffs.

Step 6 - Changing tariff?

If your customer is changing tariff, you will also need to submit a Connection of Meter form quoting your ESE number from your confirmation letter.

Please send your completed form to our Metering Team by the following methods:

By email

meter@jec.co.uk

By post / by hand

Metering Team
Jersey Electricity
The Powerhouse
Queens Road
St Helier JE4 8NY

By hand only

La Collette Power Station Reception.

Connection of Meter form

132kb
Download

Step 7 - Advise the customer on finance options

If your customer is switching from oil or gas heating, they can pay for the installation through our zero or low-interest finance offers. They can learn more about the options in our Finance for electric heating guide.

Step 8 - Installation

Carry out your installation in line with the manufacturer's specifications. If you need help, our Energy Solutions Team deal with most major manufacturers that supply the island.

Step 9 - After installation

If your customer needs help setting up their heating controls, tell them to contact our Customer Care Team. Our trained Home Energy Advisers offer free home visits to help your customers get the most from their new system.

An electrician carries out maintenance.

CosyCare Maintenance

Get peace of mind with year-round maintenance cover for your electric heating system, hot water supply and air conditioning.

Speak to Energy Solutions

If you can’t find the help you need, choose an option below to speak to our Energy Solutions team.

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Phone

Call our Energy Solutions team on 01534 505460.

Call us
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Email

Start an email conversation with a member of our Energy Solutions team.

Email us