This guide is specifically for tradespeople. It covers what you need to do before, during and after switching a customers heating from oil and gas to electric.

Please follow this guide to ensure we can assist you as quickly as possible.

Step 1 - Advising your customer

After establishing your customer's budget and requirements, you should advise them on the electric heating solutions available to them and choose a suitable tariff.

We have 0% or low-interest heating finance options we can offer your customers.

Step 2 - Property and heating review

Before providing a quote you should carry out a review of your customers property and their current heating system. We recommend carrying out the following:

  • Check and assess the condition of the existing heating system, radiators, controls and hot water cylinder etc.
  • Assess installation practicalities and suitability, i.e. boiler and cylinder location(s), wiring, controls etc.
  • Calculate and establish heating requirement, size boiler (kW loading) and radiators.
  • Advise the customer on the installation details, timescales, choice of tariff and any disruption issues etc.

Step 3 - Complete an Electricity Supply Enquiry (ESE) form

Complete the ESE form to ensure the home's electricity service and local network can accept the additional load. This important step protects you and your customer!

The ESE form is an editable PDF. You can complete it using a computer, or print it and fill it out by hand.

Electricity Supply Enquiry

157kb
Download

Step 4 - Return the completed ESE to our team

By email

ese@jec.co.uk

By post / by hand

ESE Team
Jersey Electricity
The Powerhouse
Queens Road
St Helier JE4 8NY

By hand only

La Collette Power Station Reception

Step 5 - We confirm receipt of your application

Once we've received your completed ESE form, we will send you written confirmation and begin processing your application.

Please note: we aim to process ESE forms within 5 working days, but during busy periods it can take up to 15 working days.

Step 6 - Provide an installation quote

Once you've received confirmation that we've approved the new loading for connection, you can then provide your customer with a formal quotation.

Step 7 - Changing tariff or meter?

If the fuel switch installation involves a tariff and meter change, you'll need to complete a Connection Of Meter form and return it to us.

Connection of Meter form

162kb
Download

Step 8 - Complete the installation

Once you've submitted the necessary paperwork, you will be ready to install your customer's brand new, 100% efficient, low-carbon heating system.

For more advice on installing specific heating solutions, please visit our heating solutions installation advice pages.

Step 9 - Aftercare and support

Advise your customer about Jersey Electricity's free home energy advice service. This service can be particularly useful for customers getting used to their new electric heating system and associated controls.

Your customer can call us 01534 505460 to find out more or book an appointment.

Speak to Energy Solutions

If you can’t find the help you need, choose an option below to speak to our Energy Solutions team.

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Phone

Call our Energy Solutions team on 01534 505460.

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Email

Start an email conversation with a member of our Energy Solutions team.

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