Information update for customers following Storm Austen

Information update for customers following Storm Austen

As we continue the recovery from Storm Austen, our teams have made good progress restoring supplies across the Island.

- 133 customers were affected across 20 separate incidents.
- Just 19 customers remain without power, with teams working to resolve the final three network issues today, weather permitting.
- We expect all remaining customers to be restored and back on supply today.
- Thank you to our teams and contractors for their hard work and to customers for their patience and understanding.

Should you experience any issues with the electricity network over the weekend

- Please stay well clear of any damaged electrical equipment or power infrastructure.
- Report any electricity hazards by calling our emergency line on 01534 505050.
- Vulnerable customers without power are asked to contact our Customer Care team on 01534 505460. 

For 100 years, we've had the privilege of keeping the lights on across Jersey, powering homes and businesses. From family events to big meetings, quiet nights in, to momentous occasions, we're proud to have been a part of the special moments in Islanders' lives over the last 100 years.

Thank you, from Chris Ambler, CEO

100 Years Ladder Photo

100 years of Jersey Electricity

Since 1924, we’ve provided power to our Island community. Discover how we’ve helped shape Jersey’s journey of change and progress over the past century.

view our timeline

100 years caught on camera

‘Fill it up, please’ In April we’ll be celebrating our 100...

‘Fill it up, please’ In April we’ll be celebrating our 100 year anniversary so we’ve been raiding the archives and we found this gem. Here we are celebrating Jersey’s very first ‘electric personal commuter vehicle’. Bonus points for anyone who can name the electric vehicle.

‘A bigger deal than the air fryer.’ In 1976, we announced...

‘A bigger deal than the air fryer.’ In 1976, we announced our winner for ‘that red spiral competition’. Mrs Moyse correctly answered the red spiral represented the all new electric cooker.

Repairs are always necessary, but now we have hard hats and...

Repairs are always necessary, but now we have hard hats and high viz as well as better ways of working. Just like today, our engineers are out in all seasons so we can continue to power the moments that matter.

‘My vacuum has been acting up. It really needs to clean up...

‘My vacuum has been acting up. It really needs to clean up its act.’ In 1976, we replaced Mrs Day's aging vacuum cleaner with a state-of-the-art (for the 70s) Electrolux 305 De Luxe! Her Golbin cleaner from 1945 was still working but we thought it could take its well-earned retirement

A window into the past… Sustainability and the environment...

A window into the past… Sustainability and the environment have always been close to our hearts. Whilst double glazing and other energy-saving measures are the norm in homes today, they were once a novelty that we were encouraging people to try. We love a bit of window shopping.

Microwave of the future. The JEP Woman’s Circle were cooking...

Microwave of the future. The JEP Woman’s Circle were cooking up a storm with the ‘Magical Microwave’ in 1978. We hosted cooking lessons for 400 people who wanted to learn all about how to cook with this modern tech.

“We are family ” Charlie was one of three brothers who worked...

“We are family ” Charlie was one of three brothers who worked at #TeamJE from the 1940s-1980s, collectively working with us for 100 years! We’re proud that our people still choose to remain a part of Jersey Electricity for many years, and we value each and every member, past and present.

A Golden Retirement. We’re honoured to work with such dedicated...

A Golden Retirement. We’re honoured to work with such dedicated people across JE. Mr Sheen, as he was affectionately known, took great pride in the care of the vehicle he drove and we were sad to see him leave in 1980 after 50 years behind the wheel. What service! Thank you, Harold

We've always been conscious of helping our customers to save...

We've always been conscious of helping our customers to save energy, but in the years after World War II, obviously this was for different reasons. Post 1945, we resumed control of the network and started to build the infrastructure we continue to invest in today.

"Everybody say wattages" The formation of the Jersey Electricity...

"Everybody say wattages" The formation of the Jersey Electricity Company in 1924 meant that Islanders could enjoy electricity in their homes, but we were not the first attempt at installing electricity… Here’s a photograph from a meeting of the St Helier Electric Lighting Committee in 1914, who wanted to install electric lighting in St Helier.

A switch in time. Here we have Jurate Le Boutillier switching...

A switch in time. Here we have Jurate Le Boutillier switching on the generating station for the first time in 1925. The generating station at Albert Pier opened in July 1925 and included a small retail showroom that displayed lights, fans, a carpet sweeper and a washing machine, a bit like the Powerhouse.

We were busy building in the 1960s. From expanding Queens...

We were busy building in the 1960s. From expanding Queens Road Power Station to meet ever increasing demands for power across the Island 🇯🇪 to installing the new lift in the public library 📚 , our team were working hard to keep Jersey on the move.

What a great shot of days gone by. Do you recognise these...

What a great shot of days gone by. Do you recognise these hard workers installing cables to meet demand for more electricity back in the day?

Celebrations and jubilations! Back in 1977, we decorated the...

Celebrations and jubilations! Back in 1977, we decorated the shop on Broad Street with some grand decorations for the Queen’s silver jubilee. Do you remember the celebrations that year?

Your Customer Number

Your 5 character Customer Number can be found in the top right and bottom left corners of your bill.

Example electricity bill with the customer number highlighted

Daily Service Charge

The Daily Service Charge covers energy support services such as metering, billing, Customer Care, safety obligations and other energy support services.

Off-peak

Off-peak means not at the most popular time. Some of our tariffs provide discounted rates at off-peak times - for example, during certain periods at night.

Off peak charging times

Our current off peak electric vehicles times are from 00:00 to 06:59.

Dedicated supply circuit

A dedicated supply circuit is an electrical circuit that is set aside for a specific purpose, such as powering a boiler. It will work with a single appliance only.

It will have its own circuit breaker in your fuse box, and no other device or appliance will be able to draw power from it. A dedicated supply circuit ensures that appliances can draw the current they need without overloading your system, blowing a fuse or tripping an electric circuit.

Invoice Number

This can be found on the top right corner of your bill here

Example electricity bill with invoice number

Premise Number

This can be found on the top right corner and bottom left corner of your bill.

Example electricity bill with premise number highlighted

Payment Slip

This can be found at the bottom of your bill here

Bill payment slip example

Peak Load

Peak load or peak demand is a short period when the demand for electricity is at its highest.

Kilowatt Hours

Electricity consumption is usually measured in kilowatt hours, or kWh for short. Each kWh of electricity equates to 'one unit of electricity' for billing purposes. A 1kW (1,000 Watts) appliance in use for one hour = 1kWh (one unit). The cost per unit used depends on which tariff you are on.

Three phase

Residential homes are usually served by a single-phase power supply, while commercial and industrial facilities usually use a three-phase supply.

One difference between single-phase and three-phase is that a three-phase power supply better accommodates higher loads. Single-phase power supplies are most commonly used when typical loads are lighting or heating, rather than large electric motors.

Another important difference between 3-phase power and single phase power is the consistency of power delivery. Because of the variations in voltage, single-phase power supply does not offer the same consistency as a three-phase power supply. A three-phase power supply delivers power at a steady, constant rate.

kVA

A kVA is simply 1,000 volt-amps. A volt-amp, or ampere, (VA) is the voltage times the current feeding an electrical load.

Embedded generator

Embedded generators like wind turbines and solar panels are connected to your electricity supply and provide electricity for onsite use. They also have the capability to export back to the grid.

Smart Card Number

Your Smart Card Number is the 19-digit number displayed below the barcode on your Smart Card.

The Smart Card Number also contains your six-digit Meter Number that is also displayed on your meter. You need this to top up a Smart Pay As You Go Meter whether at a Payzone outlet or online.

Example of Smart card for meter charging

Smart Card

A Smart Card contains your unique Smart Card Number used when topping up a Smart Pay As You Go Meter.

Example of a smart card for meter charging

F-Credit

F-credit is a Pay As You Go meter display and means Friendly Credit. It is the period between 9pm and 8am. If the credit on your meter runs out during this period, your supply will remain on until 8am.

Decarbonise

The process of reducing carbon by replacing fossil fuels with fuel that is less harmful to the environment such as low-carbon electricity.

Regenerative braking

With conventional braking systems, the kinetic energy that was propelling the vehicle forward gets converted to unwanted and wasted heat by the friction of the brakes.

Regenerative braking recaptures much of the car's kinetic energy and converts it into electricity, so that it can be used to recharge the car's batteries.

In addition to improving the efficiency of a vehicle, regeneration can significantly extend the life of the braking system, as the mechanical parts will not wear out as quickly.

Power factor

Power factor is the ratio of useful power in kilowatts (kW) to apparent power, measured in kilovolt amperes (kVA). A perfect power factor would be 1.0, however in reality this is almost impossible to achieve. Office buildings are usually between 0.98 and 0.92. Bad power factor is anything below 0.85.

Electric flow boiler

Electric flow boilers are simple to install, quiet in operation, 100% efficient and integrate into most existing radiator or underfloor piped systems. Plus, with no flue or storage tank, an electric boiler is a space-saving option that can be installed almost anywhere in your home.

Approved heating system

A heating system, approved by Jersey Electricity, on a dedicated supply for use on one of our discounted heating tariffs.

To learn more about what's required for an approved heating system, view our current approved heating guidelines.

20-digit payment code

The 20-digit payment code is issued with your receipt for a Pay As You Go (PAYG) meter top-up. If your meter did not charge automatically, you can do it manually with the payment code. Press button A on your meter then key in your 20-digit payment confirmation code on the meter keypad, then press button B. Your meter will recognise the amount paid and charge accordingly.

Single phase

Single-phase power supplies are most commonly used when typical loads are lighting or heating, as in a domestic home, rather than large electric motors and higher loads. Single-phase power is a two-wire alternating current (AC) power circuit.

Energy Performance Certificate (EPC)

To access up to £9,000 government heating incentive, you will need an Energy Performance Certificate (EPC). We can help arrange this for you.​

The Government's low carbon heating incentive is a financial incentive to help move households and businesses away from fossil fuels.​

Those with an oil or gas heating system can now apply for up to £9,000+ match funding towards a low carbon alternative.​