Government incentive of up to

£9,000 +

Cut your heating bill by up to

50% **

Monthly switch from

£28 §
FOMO Hedge

Find out the cost

Use our quick and easy online calculator to get an instant estimate. No fuss, no commitment – just a clear idea of what to expect!​

How much could you save?

The switching process

Switching to an Air Source Heat Pump is a great way to heat your home efficiently and save on energy bills. We make the process simple and stress-free!​

Here’s how you can get started.

2

Contact us

Would you prefer an informal chat? Or want to ask questions first? No problem - give us a call for a friendly chat.

We’ll explain everything in simple terms, with no pressure.​

Call us
Home

Home visit?

Prefer to discuss it in person? We can come to your home, answer your questions, and check if an Air Source Heat Pump is right for you.​

Book a visit
Quote

Full System Design & Quote

Ready to take the next step? ​
Our experts will design a system tailored to your home and provide a detailed quote, so you know exactly what’s involved.​

Request a quote
Preferred Contractor

Thinking of using your own contractor?

Visit the CQS website to confirm they’re approved under the Government incentive scheme.

Visit the website

What to expect

Step 1

Essentials

We can provide advice on switching to electric heating, what involved and an estimate of costs, either online, over the phone or in-person.​

Step 2

Low Carbon Heating Incentive (LCHI)

To access the government LCHI, you will need an Energy Performance Certificate (EPC). We can help arrange this for you.​

Step 3

Home survey

One of our design technicians will visit your home to understand how we can deliver your upgrade.

Step 4

Proposal

A full explanation of the design and work for your upgrade.

Step 5

Install

When we install your new low carbon heating system.

Step 6

Aftercare

Year-round cover for your electric heating system and hot water supply, total peace of mind.

Start your switch journey today

If you wish to apply for the Government incentive, you will need an Energy Performance Certificate (EPC). If you already have an EPC, please contact us to arrange an appointment on 505600 or fill in this form. 

There are two ways to obtain an EPC:

1. We're here to help and can guide you through the process. Please fill in this form, and we'll contact you to make an appointment.

2. If you wish to arrange your own EPC, please contact one of the independent assessors and they will apply on your behalf. When you have received your EPC, contact us to arrange an appointment on 505600. 

If you would like more information on the government incentive scheme, visit their website.

Please Note

You only need an EPC if you are changing from Gas, Oil or Solid Fuel and want to claim the LCHI. If you are simply upgrading an existing electric system, you do not need an EPC as the LCHI will not be applicable.

Need to talk to someone? Call us on 505600.

Government Incentive Scheme

The Government's low carbon heating incentive is a financial incentive to help move households and businesses away from fossil fuels.

Those with an oil or gas heating system can now apply for up to £9,000+ match funding towards a low carbon alternative.

Find out more

Benefits of using heat pumps

Up to 500% efficient

Low running costs

Heating and cooling

Good for the environment

Air source are easy to install

Low emissions compared to oil & gas

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What our customers are saying

Hear what our customers have to say about their heat pumps.

Find out
rectangle shaped air source heat pump equipment again the side of a property to the left of the image with a garden stretching off to the right

Heat pumps explained

An air source heat pump can cut your heating bill by as much as 50%.**

They provide renewable heat, are incredibly efficient, easy to install and good for the environment.

Find out more
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Control your heat pump with the Havenwise app

Use the built-in tools to optimise your energy use and save!

Easy, smart, and no extra hardware required.

Sign up using this link and get the first month free.

Find out more

Switch on this winter

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Don't get heating FOMO: Hedge

Don't get heating FOMO: Hedge Image

Don't get heating FOMO: Hedge

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Don't get heating FOMO: Mittens

Don't get heating FOMO: Mittens Image

Don't get heating FOMO: Mittens

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Don't get heating FOMO: The stake out

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Don't get heating FOMO: The stake out

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Don't get Heating FOMO

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Terms

◊£67 per month is based on an air source heat pump installation of £16,000, discounted to £8,000 after the Government of Jersey Low Carbon Heating Incentive, with payments spread interest free over 120 months.

§£28 per month is based on an electric boiler installation of £6,700, discounted to £3,350 after the Government of Jersey Low Carbon Heating Incentive, with payments spread interest free over 120 months.

**Save up to 50% is based on an expected average cost per unit of useful energy of 4.0p for a 400% efficient air source heat pump, compared to 8.9p for a 90% efficient oil boiler. Prices based on a 12 month average from January to December 2025 (electricity and oil).

^Save up to 80% is based on an expected average cost per unit of useful energy of 4.0p for 400% efficient air source heat pump, compared to 24.5p for a 90% efficient gas boiler. Prices based on a 12 month average from January to December 2025 (electricity and gas).

*Save up to 30% is based on an expected average cost per unit of useful energy of 16.1p for 100% efficient electric heating, compared to 24.5p for a 90% efficient gas boiler. Prices based on a 12 month average from January to December 2025 (electricity and gas).

+Save up to a maximum of £9,000 towards the cost of an air source heat pump, based on a successful application to the Government of Jersey Low Carbon Heating Incentive Scheme.

‡Save up to a maximum of £4,000 towards the cost of any direct electric heating system, based on a successful application to the Government of Jersey Low Carbon Heating Incentive Scheme.

Your Customer Number

Your 5 character Customer Number can be found in the top right and bottom left corners of your bill.

Example electricity bill with the customer number highlighted

Daily Service Charge

The Daily Service Charge covers energy support services such as metering, billing, Customer Care, safety obligations and other energy support services.

Off-peak

Off-peak means not at the most popular time. Some of our tariffs provide discounted rates at off-peak times - for example, during certain periods at night.

Off peak charging times

Our current off peak electric vehicles times are from 00:00 to 06:59.

Dedicated supply circuit

A dedicated supply circuit is an electrical circuit that is set aside for a specific purpose, such as powering a boiler. It will work with a single appliance only.

It will have its own circuit breaker in your fuse box, and no other device or appliance will be able to draw power from it. A dedicated supply circuit ensures that appliances can draw the current they need without overloading your system, blowing a fuse or tripping an electric circuit.

Invoice Number

This can be found on the top right corner of your bill here

Example electricity bill with invoice number

Premise Number

This can be found on the top right corner and bottom left corner of your bill.

Example electricity bill with premise number highlighted

Payment Slip

This can be found at the bottom of your bill here

Bill payment slip example

Peak Load

Peak load or peak demand is a short period when the demand for electricity is at its highest.

Kilowatt Hours

Electricity consumption is usually measured in kilowatt hours, or kWh for short. Each kWh of electricity equates to 'one unit of electricity' for billing purposes. A 1kW (1,000 Watts) appliance in use for one hour = 1kWh (one unit). The cost per unit used depends on which tariff you are on.

Three phase

Residential homes are usually served by a single-phase power supply, while commercial and industrial facilities usually use a three-phase supply.

One difference between single-phase and three-phase is that a three-phase power supply better accommodates higher loads. Single-phase power supplies are most commonly used when typical loads are lighting or heating, rather than large electric motors.

Another important difference between 3-phase power and single phase power is the consistency of power delivery. Because of the variations in voltage, single-phase power supply does not offer the same consistency as a three-phase power supply. A three-phase power supply delivers power at a steady, constant rate.

kVA

A kVA is simply 1,000 volt-amps. A volt-amp, or ampere, (VA) is the voltage times the current feeding an electrical load.

Embedded generator

Embedded generators like wind turbines and solar panels are connected to your electricity supply and provide electricity for onsite use. They also have the capability to export back to the grid.

Smart Card Number

Your Smart Card Number is the 19-digit number displayed below the barcode on your Smart Card.

The Smart Card Number also contains your six-digit Meter Number that is also displayed on your meter. You need this to top up a Smart Pay As You Go Meter whether at a Payzone outlet or online.

Example of Smart card for meter charging

Smart Card

A Smart Card contains your unique Smart Card Number used when topping up a Smart Pay As You Go Meter.

Example of a smart card for meter charging

F-Credit

F-credit is a Pay As You Go meter display and means Friendly Credit. It is the period between 9pm and 8am. If the credit on your meter runs out during this period, your supply will remain on until 8am.

Decarbonise

The process of reducing carbon by replacing fossil fuels with fuel that is less harmful to the environment such as low-carbon electricity.

Regenerative braking

With conventional braking systems, the kinetic energy that was propelling the vehicle forward gets converted to unwanted and wasted heat by the friction of the brakes.

Regenerative braking recaptures much of the car's kinetic energy and converts it into electricity, so that it can be used to recharge the car's batteries.

In addition to improving the efficiency of a vehicle, regeneration can significantly extend the life of the braking system, as the mechanical parts will not wear out as quickly.

Power factor

Power factor is the ratio of useful power in kilowatts (kW) to apparent power, measured in kilovolt amperes (kVA). A perfect power factor would be 1.0, however in reality this is almost impossible to achieve. Office buildings are usually between 0.98 and 0.92. Bad power factor is anything below 0.85.

Electric flow boiler

Electric flow boilers are simple to install, quiet in operation, 100% efficient and integrate into most existing radiator or underfloor piped systems. Plus, with no flue or storage tank, an electric boiler is a space-saving option that can be installed almost anywhere in your home.

Approved heating system

A heating system, approved by Jersey Electricity, on a dedicated supply for use on one of our discounted heating tariffs.

To learn more about what's required for an approved heating system, view our current approved heating guidelines.

20-digit payment code

The 20-digit payment code is issued with your receipt for a Pay As You Go (PAYG) meter top-up. If your meter did not charge automatically, you can do it manually with the payment code. Press button A on your meter then key in your 20-digit payment confirmation code on the meter keypad, then press button B. Your meter will recognise the amount paid and charge accordingly.

Single phase

Single-phase power supplies are most commonly used when typical loads are lighting or heating, as in a domestic home, rather than large electric motors and higher loads. Single-phase power is a two-wire alternating current (AC) power circuit.

Energy Performance Certificate (EPC)

To access up to £9,000 government heating incentive, you will need an Energy Performance Certificate (EPC). We can help arrange this for you.​

The Government's low carbon heating incentive is a financial incentive to help move households and businesses away from fossil fuels.​

Those with an oil or gas heating system can now apply for up to £9,000+ match funding towards a low carbon alternative.​