Your home Your business Trade Investors About us Careers Powerhouse Topup.je My JE Accessibility
Jersey Electricity Logo Jersey Electricity Logo
  • Home
  • Your home
    • Tariffs
      • General Domestic
      • Economy 7
      • Economy 20
      • Economy 20 Plus
      • Comfort Heat
      • Buy Back Domestic
      • Standard Domestic Maximum Demand
      • Economy 7 Domestic Maximum Demand
    • Home solutions
      • Electric heating & hot water
        • Direct heating
          • Smart panel heating
          • Storage heaters
          • Cable underfloor heating
        • Central heating
          • Electric boilers
          • Wet underfloor heating
          • Radiator systems
        • Heat pumps
        • Hot water systems
      • Terms & Conditions for Heating Finance
      • Renewable energy
        • Solar hot water systems
        • Solar PV
        • Battery storage
      • Air conditioning
      • CosyCare maintenance
      • Finance for electric heating
    • Electric transport
      • Electric cars & vans
      • Ebikes and electric motorbikes
      • Charging
        • Evolve Public EV Charging
        • Easycharge
          • Set up guide
    • Manage account
      • Pay an electricity bill
      • Settle a sales invoice
      • Change your address
      • Open an account
      • Moving out, close your account
      • Add an additional property
    • Help
      • Bills & payments
        • Ways to pay a bill
        • Your bill explained
        • Reducing your bill
        • Bills for the partially sighted
      • Moving home
        • Moving home in Jersey
        • Moving away from Jersey
        • Moving out of a property
        • Change of tenancy for landlords
        • Disconnected electricity
        • Open a new account
      • Switching to electric
        • Why switch?
        • Switching FAQs
        • The switching process
        • Electric heating vs oil & gas
        • Running costs explained
        • Finance for electric heating
        • Book a heating survey
      • Smart meters & PAYG
        • Top up a smart PAYG meter
        • Smart meters explained
        • Reading your smart meter
      • New builds & renovations
        • New electricity supply
        • Additional electrical load
      • Renewable systems at home
        • About renewable systems
        • Installing renewables at home
        • Frequently asked questions about home renewables
      • Saving energy
        • Saving energy in your home
        • My JE App
      • Covid-19
        • Covid-19 FAQs
      • Powercuts
        • Powercut advice
      • Customer Charter and Standards of Service
        • Customer Charter
        • Standards of Service
      • My JE App FAQs
  • Your business
    • Business solutions
      • Heating & hot water
        • Electric heating for businesses
        • Air source heat pumps
        • Solar PV partnerships
      • Electric transport
        • Commercial electric vehicles
        • Commercial electric vehicle charging
      • Amenity lighting
      • Commercial kitchens
      • Air conditioning
    • Commercial tariffs
      • Standard Commercial
      • Economy 7 Commercial
      • Economy 20 Plus Commercial
      • Comfort Heat Commercial
      • Standard Maximum Demand KVA Commercial
      • Economy 7 Maximum Demand KVA Commercial
      • Buy Back Commercial
      • Standby Charge
    • Manage a business account
      • Pay an electricity bill
      • Settle a sales invoice
    • Help & advice
      • Commercial renewable systems
        • About commercial renewable systems
        • Installing commercial renewable systems
      • Moving premises
        • Moving from one commercial premises to another
        • Vacating a commercial premises
        • Changing your business's correspondence address
        • Disconnected electricity at commercial premises
        • Opening a new business account
      • Commercial new builds & renovations
        • New commercial electricity supply
        • Additional electrical load for commercial premises
      • Powercuts
        • Powercut advice
      • Saving energy
        • Saving energy in the workplace
  • Trade
    • Installation advice
      • New supply & metering
        • Requesting a new supply
        • Requesting additional capacity
        • Preparing for a new meter
        • Isolating a supply
      • Installing heating solutions
        • Installing storage heating
        • Installing heat pumps
        • Installing smart panel heating
        • Installing electric boilers
        • Installing underfloor heating
        • Approved heating guidelines
      • Fuel switching
        • How to fuel switch
        • Electric heating finance
      • Embedded generation
        • Installing an embedded generator
    • Forms, documents & drawings
      • Technical drawings
        • Single phase services
        • Three phase services
        • Communal services
        • Commercial services
        • Temporary supply
        • Meter dimensions and board layouts
      • Safety guidelines
      • Trade forms
  • Investors
    • Figures & reports
    • Shares
    • Timetable
    • Announcements
    • AGM
  • About us
    • Our Vision
      • On-Island Renewables
      • Tidal power and renewables
      • Climate Assembly 2021 - Our Submissions
      • Smart homes: Good for you and the environment
      • Nuclear power
      • Protecting the environment
      • Price funding model
      • Inspiring a zero carbon future
      • Funding a grid on standby whatever the weather
      • Quick facts about your electricity
      • Future energy - Pathway to 2030
      • Super Zero Hero
      • COP26
    • Our businesses
      • Energy Division
      • Energy Solutions
      • JEBS
      • Jersey Energy
      • Jendev
      • Jersey Deep Freeze
      • The Powerhouse and Smarter Living
      • Property
    • Projects
      • Road to 100
      • Solar PV arrays
      • Smart Meter roll out
      • St Helier West Substation
      • Normandie 1
      • Normandie 3
      • South Hill Switching Station
      • Sulzer diesel generators
    • Corporate Governance
    • Leadership
      • The Board
      • Executive Leadership Team
    • News
  • Careers
    • Find Your Career
      • Engineering
      • Customer Care
      • Digital
      • HR
      • Building Services
      • Marketing & Comms
      • Retail
      • IT
      • Procurement
      • Finance
    • Testimonials
    • Vacancies
    • Apprenticeships
    • Why JE?
    • Contact us
  • Powerhouse
  • Topup.je
  • My JE
  • Accessibility

Your Customer Number

Your 5 character Customer Number can be found in the top right and bottom left corners of your bill.

Statement Customernumber

Daily Service Charge

The Daily Service Charge covers energy support services such as metering, billing, Customer Care, safety obligations and other energy support services.

Off-peak

Off-peak means not at the most popular time. Some of our tariffs provide discounted rates at off-peak times - for example, during certain periods at night.

Dedicated supply circuit

A dedicated supply circuit is an electrical circuit that is set aside for a specific purpose, such as powering a boiler. It will work with a single appliance only.

It will have its own circuit breaker in your fuse box, and no other device or appliance will be able to draw power from it. A dedicated supply circuit ensures that appliances can draw the current they need without overloading your system, blowing a fuse or tripping an electric circuit.

Invoice Number

This can be found on the top right corner of your bill here

Statement Invoicenumber

Premise Number

This can be found on the top right corner and bottom left corner of your bill.

Statement Premisenumber

Payment Slip

This can be found at the bottom of your bill here

Payment Slip Pop Up

Peak Load

Peak load or peak demand is a short period when the demand for electricity is at its highest.

Kilowatt Hours

Electricity consumption is usually measured in kilowatt hours, or kWh for short. Each kWh of electricity equates to 'one unit of electricity' for billing purposes. A 1kW (1,000 Watts) appliance in use for one hour = 1kWh (one unit). The cost per unit used depends on which tariff you are on.

Three phase

Residential homes are usually served by a single-phase power supply, while commercial and industrial facilities usually use a three-phase supply.

One difference between single-phase and three-phase is that a three-phase power supply better accommodates higher loads. Single-phase power supplies are most commonly used when typical loads are lighting or heating, rather than large electric motors.

Another important difference between 3-phase power and single phase power is the consistency of power delivery. Because of the variations in voltage, single-phase power supply does not offer the same consistency as a three-phase power supply. A three-phase power supply delivers power at a steady, constant rate.

kVA

A kVA is simply 1,000 volt-amps. A volt-amp, or ampere, (VA) is the voltage times the current feeding an electrical load.

Embedded generator

Embedded generators like wind turbines and solar panels are connected to your electricity supply and provide electricity for onsite use. They also have the capability to export back to the grid.

Smart Card Number

Your Smart Card Number is the 19-digit number displayed below the barcode on your Smart Card.

The Smart Card Number also contains your six-digit Meter Number that is also displayed on your meter. You need this to top up a Smart Pay As You Go Meter whether at a Payzone outlet or online.

Smart Card Number Copy

Smart Card

A Smart Card contains your unique Smart Card Number used when topping up a Smart Pay As You Go Meter.

Smart Card Dummy Copy

F-Credit

F-credit is a Pay As You Go meter display and means Friendly Credit. It is the period between 9pm and 8am. If the credit on your meter runs out during this period, your supply will remain on until 8am.

Decarbonise

The process of reducing carbon by replacing fossil fuels with fuel that is less harmful to the environment such as low-carbon electricity.

Regenerative braking

With conventional braking systems, the kinetic energy that was propelling the vehicle forward gets converted to unwanted and wasted heat by the friction of the brakes.

Regenerative braking recaptures much of the car's kinetic energy and converts it into electricity, so that it can be used to recharge the car's batteries.

In addition to improving the efficiency of a vehicle, regeneration can significantly extend the life of the braking system, as the mechanical parts will not wear out as quickly.

Power factor

Power factor is the ratio of useful power in kilowatts (kW) to apparent power, measured in kilovolt amperes (kVA). A perfect power factor would be 1.0, however in reality this is almost impossible to achieve. Office buildings are usually between 0.98 and 0.92. Bad power factor is anything below 0.85.

Electric flow boiler

Electric flow boilers are simple to install, quiet in operation, 100% efficient and integrate into most existing radiator or underfloor piped systems. Plus, with no flue or storage tank, an electric boiler is a space-saving option that can be installed almost anywhere in your home.

Approved heating system

A heating system, approved by Jersey Electricity, on a dedicated supply for use on one of our discounted heating tariffs.

To learn more about what's required for an approved heating system, view our current approved heating guidelines.

20-digit payment code

The 20-digit payment code is issued with your receipt for a Pay As You Go (PAYG) meter top-up. If your meter did not charge automatically, you can do it manually with the payment code. Press button A on your meter then key in your 20-digit payment confirmation code on the meter keypad, then press button B. Your meter will recognise the amount paid and charge accordingly.

Single phase

Single-phase power supplies are most commonly used when typical loads are lighting or heating, as in a domestic home, rather than large electric motors and higher loads. Single-phase power is a two-wire alternating current (AC) power circuit.

Cookie Policy

We use cookies (technical and profiling) on this website to help understand usage of the website. The data collection and reporting is provided by Google Analytics. Before you access our website, please read our Cookies and Privacy Policy carefully.

Contact us

jec@jec.co.uk +44 01534 505460 +44 01534 505050 (Emergencies only)

The Powerhouse, PO Box 45 Queens Road, St Helier, JE4 8NY

News & community

The Energy Blog Roadworks Procurement

Our other sites

The Powerhouse Topup.je

Policies

Terms & Conditions Privacy Notice Cookies Policy

Download our My JE app

View bills and analyse your electricity usage

App Store Logo Google Play Logo

© 2022 Jersey Electricity plc