As we move beyond the worst of Storm Austen, our teams are continuing to assess damage across the network, build a clearer picture of the impact and move into the repair and restoration phase.
We are currently aware of 17 incidents across the Island with around 70 customers without power. Our teams in the fields have been able to fix three incidents this morning.
We understand that being without electricity is difficult, and we'd like to reassure affected customers that teams are working hard behind the scenes to assess, prioritise and respond to damage as quickly as possible.
Recovery teams are now mobilised to restore supplies and repair damage. To carry out this work safely, there may be occasions where power is temporarily switched off to additional customers while repairs are undertaken.
What we're doing
- During the worst of the storm, our priority was responding to emergency situations where there was an immediate risk to public safety.
- Since early this morning, teams have been assessing damage across the network and directing resources to the areas most affected.
- Restoration work is now underway. We are working to restore power as safely and quickly as possible.
For your safety
- Please stay well clear of any damaged electrical equipment or power infrastructure.
- Report any electricity hazards by calling our emergency line on 01534 505050.
- Vulnerable customers without power are asked to contact our Customer Care team on 01534 505460.
