Storm Austen is expected to bring very strong winds and heavy rain to the Island over the coming days. While current forecasts indicate it is not expected to be as severe as some of the storms we've experienced in recent years, conditions could still be challenging, particularly from Thursday evening through to Friday morning, when the worst weather is expected.
𝗣𝗮𝘆 𝗔𝘀 𝗬𝗼𝘂 𝗚𝗼 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀
Customers can top up online at topup.je.
If you prefer to top up at a retailer, we recommend doing so today before the worst of the weather arrives. This will help ensure you have sufficient credit available should travel conditions worsen or access to top-up locations be disrupted.
𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝘁𝗵𝗲 𝗜𝘀𝗹𝗮𝗻𝗱
Our teams have been working hard to prepare for the storm and are ready to respond if needed. Resources have been prepared and contingency plans are in place to support the Island and our customers.
𝗜𝗳 𝘆𝗼𝘂 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗮𝗻 𝗶𝘀𝘀𝘂𝗲 𝘄𝗶𝘁𝗵 𝘆𝗼𝘂𝗿 𝗲𝗹𝗲𝗰𝘁𝗿𝗶𝗰𝗶𝘁𝘆 𝘀𝘂𝗽𝗽𝗹𝘆
Our Customer Care team is available to help.
If you lose power or need to report an electricity emergency, please call 01534 505050.
Any reported issues will be assessed and prioritised to ensure we can respond first to those with the greatest impact on safety and supply.
We understand how disruptive power outages can be and want to reassure customers that our teams will be working around the clock to restore power wherever possible.
- For your safety
- Please stay well clear of any damaged electrical equipment or power infrastructure.
- Report any electrical hazards or damaged equipment immediately by calling 01534 505050.
Stay safe, and please take care during the storm.
