Important information for our Pay As You Go customers

Important information for our Pay As You Go customers

Pay As You Go customers will be unable to top up their meters either online via Topup.je or in your usual local retailer between the hours of 9am and 3.30pm Sunday 23 November due to systems maintenance. 

We apologise for the inconvenience and urge customers to ensure they have sufficient credit on their meters to cover this period.

If your credit drops below £1 you have the option to activate Emergency Credit. The meter will say: Low Credit . . . EC Offer. Press button ‘A’ to activate.

JE’s overall power system has held up well considering the extreme weather conditions caused by Storm Ciarán, the storm has nevertheless caused significant damage to certain overhead lines resulting in more than 100 incidents to date across JE’s electricity network and leaving an estimated 600 customers without power.

Last night’s focus and in the early hours has been to make damaged overhead lines safe and prioritise and restore services with which we are making progress.

JE’s CEO Chris Ambler commented: “The safety of our customers and staff is always of the utmost importance and therefore it is critical that any restoration is done in a carefully managed way. Due to the number of incidents and the scale of the damage, coupled with the difficulty in accessing certain locations due to road restrictions and the continued challenging weather conditions, we are advising those customers who have not yet had power restored to plan on the basis that electricity will not be restored until at least tomorrow, and possibly longer.

“I want to reassure our customers that we are doing everything we can to effect a safe and rapid restoration of the network. I also want to thank our customers for their understanding at this very difficult time.”

Vulnerable customers without power are asked to get in touch with JE’s Customer Care team on 01534 505460.