We’re proud to reflect on the incredible impact of our community-giving initiative, 100 Projects That Matter. Our community giving platform is designed to put people and purpose at the heart of our Island. 

Focused on the four key pillars; Diversity, Equity and Inclusion, education, health, and the environment, this initiative is all about creating meaningful change where it matters most.

Our goal is simple, to champion local causes and charities, strengthen community connections, and provide better resources for Island-wide benefit.

Since its launch in January 2025, 100 Projects That Matter has supported 35 community projects and 30 organisations, providing funding, resources and guidance to help them thrive. The response has been inspiring, with 98 applications submitted in our first year, each highlighting clear objectives and the positive impact they aim to deliver for Jersey. Seeing the level of engagement we’ve had with the scheme in its first year is really encouraging and we’re excited to see continued growth of our community partnerships. 

We’re proud of the partnerships we’ve built and the difference these projects are making every day. Amongst those supported in our first year are charities and community groups like Dementia Jersey, Jersey Heart Support Group, Jersey Child Care Trust and Freeda. 

Helping carers feel confident with Dementia Jersey 
Earlier this year, Dementia Jersey approached us with a vision to create short educational videos answering common questions from carers. These videos, hosted on the charity’s YouTube channel, cover practical topics such as driving and dementia, managing sleep, and effective communication. By funding this initiative, we’ve helped carers access expert advice anytime, anywhere, empowering them to provide better support for loved ones. “Our aim with this series of videos is to help family carers feel more confident in supporting a loved one with dementia to be able to live well within their own home and familiar surroundings for longer. We are incredibly grateful for the funding we received from JE to help bring this project to life.”  Claudine Snape, CEO Dementia Jersey.  Watch the videos.

Giving every child a voice with Jersey Child Care Trust 
Together with Jersey Child Care Trust (JCCT), we funded Makaton training for more than 20 JCCT early years practitioners and support workers. Makaton is a communication aid that combines signs with speech, helping children to express themselves. This training means the charity’s team can build stronger relationships with the 80+ children they support in nurseries across Jersey, ensuring every child is heard. “We are delighted to be chosen as one of Jersey Electricity’s 100 Projects that Matter. With the increased Makaton signing knowledge, our team are more easily able to communicate with the children teaching them new ways to express themselves and be understood. This makes a tremendous difference for the children and their families. Thank you, Jersey Electricity.” 

Supporting growth for Jersey Heart Support Group 
When Jersey Heart Support Group applied for funding to purchase four laptops, we knew this was about more than technology. These laptops allow the team to move away from personal devices, maintain accurate records of the Island’s defibrillators and prepare for future growth. With demand for their services rising, this support ensures they can continue saving lives efficiently.  Mark Harris, Operations Manager of Jersey Heart Support Group says 'We put in an application for 100 Projects That Matter, because we needed new laptops to transition from using our personal devices and to equip us for our plans for future development. The new laptops have made our jobs so much easier and we’re appreciative of the support we’ve been given'. 

Campaigning for a safer community with Freeda
On White Ribbon Day, Freeda hosted a powerful panel discussion under the theme “We Speak Up” at the Royal Yacht. The event delivered a clear message: change is essential to end violence against women and girls. By supporting Freeda, we helped amplify this vital conversation and promote a safer, more educated community.  

Join 100 Projects That Matter

Our community-giving platform invites registered charities, schools, community groups and not-for-profit organisations to apply for support from JE. This can take the form of donations, event support, charity activities, partnership opportunities or installation projects.

Celebrating one year making an impact on our community

A lady is teaching in front of a group of support workers teaching them Makaton Signing.
Back to Energy Blog

Your Customer Number

Your 5 character Customer Number can be found in the top right and bottom left corners of your bill.

Example electricity bill with the customer number highlighted

Daily Service Charge

The Daily Service Charge covers energy support services such as metering, billing, Customer Care, safety obligations and other energy support services.

Off-peak

Off-peak means not at the most popular time. Some of our tariffs provide discounted rates at off-peak times - for example, during certain periods at night.

Off peak charging times

Our current off peak electric vehicles times are from 00:00 to 06:59.

Dedicated supply circuit

A dedicated supply circuit is an electrical circuit that is set aside for a specific purpose, such as powering a boiler. It will work with a single appliance only.

It will have its own circuit breaker in your fuse box, and no other device or appliance will be able to draw power from it. A dedicated supply circuit ensures that appliances can draw the current they need without overloading your system, blowing a fuse or tripping an electric circuit.

Invoice Number

This can be found on the top right corner of your bill here

Example electricity bill with invoice number

Premise Number

This can be found on the top right corner and bottom left corner of your bill.

Example electricity bill with premise number highlighted

Payment Slip

This can be found at the bottom of your bill here

Bill payment slip example

Peak Load

Peak load or peak demand is a short period when the demand for electricity is at its highest.

Kilowatt Hours

Electricity consumption is usually measured in kilowatt hours, or kWh for short. Each kWh of electricity equates to 'one unit of electricity' for billing purposes. A 1kW (1,000 Watts) appliance in use for one hour = 1kWh (one unit). The cost per unit used depends on which tariff you are on.

Three phase

Residential homes are usually served by a single-phase power supply, while commercial and industrial facilities usually use a three-phase supply.

One difference between single-phase and three-phase is that a three-phase power supply better accommodates higher loads. Single-phase power supplies are most commonly used when typical loads are lighting or heating, rather than large electric motors.

Another important difference between 3-phase power and single phase power is the consistency of power delivery. Because of the variations in voltage, single-phase power supply does not offer the same consistency as a three-phase power supply. A three-phase power supply delivers power at a steady, constant rate.

kVA

A kVA is simply 1,000 volt-amps. A volt-amp, or ampere, (VA) is the voltage times the current feeding an electrical load.

Embedded generator

Embedded generators like wind turbines and solar panels are connected to your electricity supply and provide electricity for onsite use. They also have the capability to export back to the grid.

Smart Card Number

Your Smart Card Number is the 19-digit number displayed below the barcode on your Smart Card.

The Smart Card Number also contains your six-digit Meter Number that is also displayed on your meter. You need this to top up a Smart Pay As You Go Meter whether at a Payzone outlet or online.

Example of Smart card for meter charging

Smart Card

A Smart Card contains your unique Smart Card Number used when topping up a Smart Pay As You Go Meter.

Example of a smart card for meter charging

F-Credit

F-credit is a Pay As You Go meter display and means Friendly Credit. It is the period between 9pm and 8am. If the credit on your meter runs out during this period, your supply will remain on until 8am.

Decarbonise

The process of reducing carbon by replacing fossil fuels with fuel that is less harmful to the environment such as low-carbon electricity.

Regenerative braking

With conventional braking systems, the kinetic energy that was propelling the vehicle forward gets converted to unwanted and wasted heat by the friction of the brakes.

Regenerative braking recaptures much of the car's kinetic energy and converts it into electricity, so that it can be used to recharge the car's batteries.

In addition to improving the efficiency of a vehicle, regeneration can significantly extend the life of the braking system, as the mechanical parts will not wear out as quickly.

Power factor

Power factor is the ratio of useful power in kilowatts (kW) to apparent power, measured in kilovolt amperes (kVA). A perfect power factor would be 1.0, however in reality this is almost impossible to achieve. Office buildings are usually between 0.98 and 0.92. Bad power factor is anything below 0.85.

Electric flow boiler

Electric flow boilers are simple to install, quiet in operation, 100% efficient and integrate into most existing radiator or underfloor piped systems. Plus, with no flue or storage tank, an electric boiler is a space-saving option that can be installed almost anywhere in your home.

Approved heating system

A heating system, approved by Jersey Electricity, on a dedicated supply for use on one of our discounted heating tariffs.

To learn more about what's required for an approved heating system, view our current approved heating guidelines.

20-digit payment code

The 20-digit payment code is issued with your receipt for a Pay As You Go (PAYG) meter top-up. If your meter did not charge automatically, you can do it manually with the payment code. Press button A on your meter then key in your 20-digit payment confirmation code on the meter keypad, then press button B. Your meter will recognise the amount paid and charge accordingly.

Single phase

Single-phase power supplies are most commonly used when typical loads are lighting or heating, as in a domestic home, rather than large electric motors and higher loads. Single-phase power is a two-wire alternating current (AC) power circuit.

Energy Performance Certificate (EPC)

To access up to £9,000 government heating incentive, you will need an Energy Performance Certificate (EPC). We can help arrange this for you.​

The Government's low carbon heating incentive is a financial incentive to help move households and businesses away from fossil fuels.​

Those with an oil or gas heating system can now apply for up to £9,000+ match funding towards a low carbon alternative.​