Information update for customers following Storm Austen

Information update for customers following Storm Austen

As we continue the recovery from Storm Austen, our teams have made good progress restoring supplies across the Island.

- 133 customers were affected across 20 separate incidents.
- Just 19 customers remain without power, with teams working to resolve the final three network issues today, weather permitting.
- We expect all remaining customers to be restored and back on supply today.
- Thank you to our teams and contractors for their hard work and to customers for their patience and understanding.

Should you experience any issues with the electricity network over the weekend

- Please stay well clear of any damaged electrical equipment or power infrastructure.
- Report any electricity hazards by calling our emergency line on 01534 505050.
- Vulnerable customers without power are asked to contact our Customer Care team on 01534 505460. 

The Energy Blog India and Kaspar scoop Pride of Jersey Environmentalists Award 2019

Our congratulations go to India Hamilton and Kaspar Wimberley, winners of the 2019 Jersey Electricity-sponsored Pride of Jersey Environmentalists Award. The co-founders of SCOOP, a food co-operative in St Lawrence, were presented with their award by JE Human Resources Director Andrew Welsby at a ceremony hosted by former England footballer Graeme Le Saux and Jersey-born soprano Georgi Mottram at Le Manoir de Rooster, Trinity, last night.

SCOOP opened in October 2018 offering Islanders sustainable and healthier food.  India and Kaspar have gathered a group of like-minded farmers, growers, volunteers, paid staff, cooperative members and the general public who find a warm welcome at SCOOP.

India and Kaspar want to encourage sustainable agriculture, the protection of our natural resources and environment, the health of the people who live here and the wellbeing of future generations. They believe in looking after the soil and water, giving organic farmers a cohesive marketplace, raising awareness for how food is produced, promoting sustainability, recycling packaging and thereby waging a war on single-use plastic and general waste.

India and Kaspar beat fellow Environmentalist Award finalists Littlefeet Environmental, run by Courtney Huisman and Andy Farmer, and Sonia Lavery of Mini Mall, Jersey’s first zero waste store.

Presenting the award, Mr Welsby said: ‘Protecting the environment has always been a priority for Jersey Electricity but today, with the relentless heating of our world, ‘global warming’ has been elevated to a ‘climate emergency’ and everyone is now very much alive to this reality.

'The good news is Jersey is ahead of many other jurisdictions as we have a virtually decarbonised electricity supply already. But of course, there is more to protecting our natural world than clean air as the finalists and nominees for this year’s award have demonstrated. They all deserve all our thanks, as do those who nominated them.’

Your Customer Number

Your 5 character Customer Number can be found in the top right and bottom left corners of your bill.

Example electricity bill with the customer number highlighted

Daily Service Charge

The Daily Service Charge covers energy support services such as metering, billing, Customer Care, safety obligations and other energy support services.

Off-peak

Off-peak means not at the most popular time. Some of our tariffs provide discounted rates at off-peak times - for example, during certain periods at night.

Off peak charging times

Our current off peak electric vehicles times are from 00:00 to 06:59.

Dedicated supply circuit

A dedicated supply circuit is an electrical circuit that is set aside for a specific purpose, such as powering a boiler. It will work with a single appliance only.

It will have its own circuit breaker in your fuse box, and no other device or appliance will be able to draw power from it. A dedicated supply circuit ensures that appliances can draw the current they need without overloading your system, blowing a fuse or tripping an electric circuit.

Invoice Number

This can be found on the top right corner of your bill here

Example electricity bill with invoice number

Premise Number

This can be found on the top right corner and bottom left corner of your bill.

Example electricity bill with premise number highlighted

Payment Slip

This can be found at the bottom of your bill here

Bill payment slip example

Peak Load

Peak load or peak demand is a short period when the demand for electricity is at its highest.

Kilowatt Hours

Electricity consumption is usually measured in kilowatt hours, or kWh for short. Each kWh of electricity equates to 'one unit of electricity' for billing purposes. A 1kW (1,000 Watts) appliance in use for one hour = 1kWh (one unit). The cost per unit used depends on which tariff you are on.

Three phase

Residential homes are usually served by a single-phase power supply, while commercial and industrial facilities usually use a three-phase supply.

One difference between single-phase and three-phase is that a three-phase power supply better accommodates higher loads. Single-phase power supplies are most commonly used when typical loads are lighting or heating, rather than large electric motors.

Another important difference between 3-phase power and single phase power is the consistency of power delivery. Because of the variations in voltage, single-phase power supply does not offer the same consistency as a three-phase power supply. A three-phase power supply delivers power at a steady, constant rate.

kVA

A kVA is simply 1,000 volt-amps. A volt-amp, or ampere, (VA) is the voltage times the current feeding an electrical load.

Embedded generator

Embedded generators like wind turbines and solar panels are connected to your electricity supply and provide electricity for onsite use. They also have the capability to export back to the grid.

Smart Card Number

Your Smart Card Number is the 19-digit number displayed below the barcode on your Smart Card.

The Smart Card Number also contains your six-digit Meter Number that is also displayed on your meter. You need this to top up a Smart Pay As You Go Meter whether at a Payzone outlet or online.

Example of Smart card for meter charging

Smart Card

A Smart Card contains your unique Smart Card Number used when topping up a Smart Pay As You Go Meter.

Example of a smart card for meter charging

F-Credit

F-credit is a Pay As You Go meter display and means Friendly Credit. It is the period between 9pm and 8am. If the credit on your meter runs out during this period, your supply will remain on until 8am.

Decarbonise

The process of reducing carbon by replacing fossil fuels with fuel that is less harmful to the environment such as low-carbon electricity.

Regenerative braking

With conventional braking systems, the kinetic energy that was propelling the vehicle forward gets converted to unwanted and wasted heat by the friction of the brakes.

Regenerative braking recaptures much of the car's kinetic energy and converts it into electricity, so that it can be used to recharge the car's batteries.

In addition to improving the efficiency of a vehicle, regeneration can significantly extend the life of the braking system, as the mechanical parts will not wear out as quickly.

Power factor

Power factor is the ratio of useful power in kilowatts (kW) to apparent power, measured in kilovolt amperes (kVA). A perfect power factor would be 1.0, however in reality this is almost impossible to achieve. Office buildings are usually between 0.98 and 0.92. Bad power factor is anything below 0.85.

Electric flow boiler

Electric flow boilers are simple to install, quiet in operation, 100% efficient and integrate into most existing radiator or underfloor piped systems. Plus, with no flue or storage tank, an electric boiler is a space-saving option that can be installed almost anywhere in your home.

Approved heating system

A heating system, approved by Jersey Electricity, on a dedicated supply for use on one of our discounted heating tariffs.

To learn more about what's required for an approved heating system, view our current approved heating guidelines.

20-digit payment code

The 20-digit payment code is issued with your receipt for a Pay As You Go (PAYG) meter top-up. If your meter did not charge automatically, you can do it manually with the payment code. Press button A on your meter then key in your 20-digit payment confirmation code on the meter keypad, then press button B. Your meter will recognise the amount paid and charge accordingly.

Single phase

Single-phase power supplies are most commonly used when typical loads are lighting or heating, as in a domestic home, rather than large electric motors and higher loads. Single-phase power is a two-wire alternating current (AC) power circuit.

Energy Performance Certificate (EPC)

To access up to £9,000 government heating incentive, you will need an Energy Performance Certificate (EPC). We can help arrange this for you.​

The Government's low carbon heating incentive is a financial incentive to help move households and businesses away from fossil fuels.​

Those with an oil or gas heating system can now apply for up to £9,000+ match funding towards a low carbon alternative.​