Important information for our Pay As You Go customers

Important information for our Pay As You Go customers

Pay As You Go customers will be unable to top up their meters either online via Topup.je or in your usual local retailer between the hours of 9am and 3.30pm Sunday 23 November due to systems maintenance. 

We apologise for the inconvenience and urge customers to ensure they have sufficient credit on their meters to cover this period.

If your credit drops below £1 you have the option to activate Emergency Credit. The meter will say: Low Credit . . . EC Offer. Press button ‘A’ to activate.

Our Vision is to inspire a zero carbon future. JE significantly reduced Jersey’s carbon emissions with our strategy to import low-carbon electricity from France in 1985 – virtually decarbonising our electricity system.  

Since 1990, we have already reduced emissions from the supply of electricity in Jersey by over 90%, driving a 36% reduction in the Island’s overall carbon emissions despite a 60% increase in electricity consumption. 

As an Island, the journey to reduce our emissions continues and the Government of Jersey’s Carbon Neutral Roadmap has set a course for Jersey to achieve net-zero emissions by 2050.  

At JE we have set out our Sustainability Framework, which is mapped to the United Nations Sustainable Development Goals* and are developing targets that deliver on our ambitions.  

Inspired by our Vision, JE will continue to be a key driver of Jersey’s reduction in carbon emissions – preserving our beautiful Island for generations to come.

ARA Sustainable Development Goals - Our Island
ARA Sustainable Development Goals_Our Footprint
ARA Sustainable Development Goals_Our People

*The United Nations Sustainability Development Goals or Global Goals are a collection of 17 interlinked global goals designed to be a ‘shared blueprint for peace and prosperity for people and the planet, now and into the future’.