Important information for our Pay As You Go customers

Important information for our Pay As You Go customers

Pay As You Go customers will be unable to top up their meters either online via Topup.je or in your usual local retailer between the hours of 9am and 3.30pm Sunday 23 November due to systems maintenance. 

We apologise for the inconvenience and urge customers to ensure they have sufficient credit on their meters to cover this period.

If your credit drops below £1 you have the option to activate Emergency Credit. The meter will say: Low Credit . . . EC Offer. Press button ‘A’ to activate.

The Energy Blog JE employees spread some cheer by donating party funds to Christmas Appeal

Jersey Electricity employees, like many Island workers, will be forgoing their traditional office Christmas celebrations this year but have decided to spread some cheer to those less fortunate. They are donating the money the Company would usually put towards departmental Christmas lunches to the Jersey Christmas Appeal.

JE Human Resources Director Andrew Welsby said: ‘Throughout the COVID-19 pandemic, we have taken rigorous steps to keep our people and the community safe while also maintaining electricity supplies.  Although the Company traditionally contributes a small subsidy to Christmas lunches by way of a year-end thank you to our people, we do not wish to encourage any social gatherings - no matter how small - in the current climate.

‘We discussed alternative uses for the funding, but our people chose to donate £5,000 to the Jersey Christmas Appeal which we feel is a very appropriate cause, and even more so this year with so many families adversely affected financially by the pandemic.’

Originally started by the Jersey Evening Post in 1897 as the Christmas Dinner Fund, the Jersey Christmas Appeal has been helping Islanders in need during the festive period for over 100 years. Every year it helps on average 1,500 individuals or families with food hampers or food vouchers, fuel vouchers and young persons’ gift vouchers.