Information update for customers following Storm Austen

Information update for customers following Storm Austen

As we continue the recovery from Storm Austen, our teams have made good progress restoring supplies across the Island.

- 133 customers were affected across 20 separate incidents.
- Just 19 customers remain without power, with teams working to resolve the final three network issues today, weather permitting.
- We expect all remaining customers to be restored and back on supply today.
- Thank you to our teams and contractors for their hard work and to customers for their patience and understanding.

Should you experience any issues with the electricity network over the weekend

- Please stay well clear of any damaged electrical equipment or power infrastructure.
- Report any electricity hazards by calling our emergency line on 01534 505050.
- Vulnerable customers without power are asked to contact our Customer Care team on 01534 505460. 

To achieve this accreditation, JE submitted a detailed review of its equity, diversity and inclusion activity aligned to the framework’s six pillars. The submission was rigorously assessed against evidence-based criteria.

JE focused on three key areas to strengthen its inclusion approach. Firstly, it reviewed its policies to ensure they are accessible, easy to understand, and reflective of what matters most to colleagues. Secondly, it invested in leadership development to equip leaders across the organisation to better support their teams. Thirdly, JE examined its products and services to ensure they meet the needs of its customers and the wider community.

Andrew Welsby, Director of People & Culture at Jersey Electricity, said: “Achieving Silver accreditation from Inclusive Employers is a significant milestone for JE and one we have been working towards for some time. Supportive and inclusive policies are the foundation of our organisation, and we have evolved our approach to ensure we provide the right support, in the right way, for our colleagues.

“As both an employer and energy provider, it’s important that we represent the communities we serve. We have reviewed how customers interact with us, as well as the products we offer, to ensure we create a positive and inclusive experience.“

Jersey is becoming increasingly diverse, as is our workforce, and we will continue to build an inclusive and supportive environment for everyone’s benefit.”

Emily Pattinson, Senior Inclusive Employers Standard Programme Lead at Inclusive Employers, added: “We’re incredibly proud that Jersey Electricity has demonstrated a strong commitment to building an inclusive culture and has achieved Silver accreditation. At a time when inclusion and diversity work can feel challenging, organisations like Jersey Electricity are helping to drive meaningful change. By actively developing their approach to inclusion, they are showing a clear commitment to their people and to creating a culture of impactful inclusion.”

 Silver logo of the Inclusive Employers Standard, symbolizing commitment to diversity and inclusion in the workplace.