We are acutely aware of the cost-of-living pressures on customers and are dedicated to doing everything we can to protect Islanders from the uncertainty in the wider energy markets. We also understand customers may feel some concern about their electricity bill, particularly when facing increased costs for other everyday essentials.
Our Customer Care team is here to support you.
We have customer care and energy saving experts on hand to provide guidance and answer questions and we can empower customers to take control of their energy use. We can help you to do this through our My JE app, which allows you to view and manage your electricity consumption at home, set targets and see in detail where energy is being used in your home. It can even help you compare your home to others of a similar size.
We also have mobile advisors who can visit your home to make sure you are using your electric heating and water systems as efficiently as possible. And we can also check that you are on the most cost-effective tariff for your needs and given your electricity demand.
We are pleased to share our energy saving tips, which can help you to use your electricity more efficiently and reduce your electricity bill – delivered by our resident energy saving champion, Moe the sloth.
We are here to help. Customers are at the heart of our business, and we are committed to supplying Islanders with affordable, secure and sustainable electricity.
We hope that by sharing our knowledge, technology and energy-saving tips, we can help you to use your energy as efficiently as possible and make a difference to your electricity bills.
