Your business Help & advice Moving premises Moving from one commercial premises to another

This guide will help if you are:

  • Leaving a commercial property where you are responsible for the electricity supply; and
  • Moving into a commercial property where you will be responsible for the electricity supply

It covers the following topics:

  • What to do before leaving your current premises
  • Final meter readings & bills
  • Disconnecting the supply to your old premises
  • Moving to a premises with a disconnected supply

Before leaving your current commercial premise

Before you leave your current commercial property, you must complete the Notice of Change of Tenancy Form and The Application for Supply to a Non-Domestic Property.

Please complete the form at least 48 working hours before leaving or taking over your commercial premises.

You will need the following details to complete the Commercial Change of Tenancy Form:

  • Your business's Customer Number
  • Business phone and email contact details
  • Current premises' address
  • Moving out date
  • New premises' address
  • Moving in date
  • Correspondence address
  • Date to take final reading meter

The Notice of Change of Tenancy Form and The Application for Supply to a Non-Domestic Property can only be completed on paper.

Please return paper versions to the following address:

Customer Care Centre
The Powerhouse
PO BOX 45
Queens Road
St Helier
JE4 8NY

Alternatively, scan and email it to jec@jec.co.uk.

Notice of Change of Tenancy

223kb
Download

Application for a Supply of Electricity to Non-Domestic Premises

124kb
Download

Final meter readings & bills

We will take a final meter reading on the date you specify on the Notice of Change of Tenancy.

This reading will be used to create your final bill.

If your property is fitted with a Smart Meter we can take the reading remotely. If we need to read the meter in person, you'll be responsible for the supply until we can gain access to the meter and disconnect if needed.

Disconnecting the supply to your old premises

Unless a new tenant has notified us they wish to take over the supply, we will disconnect it.

If we cannot disconnect the electricity remotely, we'll need to gain access to your meter. You will be responsible for the supply until we are able to gain access.

Moving to a premises with a disconnected supply

If the premises you are moving to has had its supply disconnected you'll need to do the following:

Reconnecting the supply

If the supply had the service fuse removed and installation is still in a safe condition:

  • We'll reconnect the supply within two working days if we can access your meter and connections
  • We'll leave the main isolator switch off as it's your responsibility to turn on the supply and ensure it's safe
  • If we can't access the meter, we'll leave a card asking you to arrange a time when we can gain access
  • If any fault on our supply equipment prevents us reconnecting it immediately, we'll fix it and notify you of any delay

If the supply was remotely disconnected:

  • We'll remotely reconnect the supply within 48 working hours
  • It's your responsibility to turn on the supply in your property and ensure it's safe to do so
  • You'll need to access the meter and energise the supply by following the instructions on the meter screen

Speak to Customer Care

If you can’t find the help you need, choose an option below to speak to our Customer Care team.

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Phone

Call us on 01534 505460 or arrange a call back for when it suits you.

Request a callback
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Email

Start an email conversation with a member of our Customer Care team.

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