Speak to our electricity advisors
We're here to help whatever your situation. Speak to us anonymously and get the help you need to get on top of electricity troubles.
Community Costs and Cold Weather Bonuses
Did you know that you could be eligible for the Government of Jersey's Community Costs Bonus or the Cold Weather Bonus?
Follow the link below to see if you qualify and to apply.
More free support and advice
Don't want to talk to us? These amazing organisations offer free, confidential advice and support to all islanders.
Citizens Advice
Citizens Advice Jersey provide a free, confidential and impartial money advice service to help manage any financial problems you may face.
If you are struggling with repayments, call for free on 0800 735 0249.
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Jersey Consumer Council
Jersey Consumer Council is the champion for good consumer market conduct on the island.
For energy saving tips and advice, visit their website or call 01534 611161.
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Age Concern
Age Concern Jersey offers friendly help and advice for islanders who are 55 and over.
Call 0800 735 0345 to speak to a member of the team.
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JT
JT has been proudly connecting our islands for over 130 years.
If you’re struggling to pay your bills, speak to the JT Credit Control team directly on 01534 882702 and one of the team will be happy to discuss how they can help with a payment plan for your account.
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Andium Homes
Andium Homes is the largest provider of affordable housing in Jersey.
If you're struggling to pay your rent, contact Andium on 01534 500700 to discuss your circumstances.
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Jersey Water
Jersey Water is supplying the water for our Island to thrive, today and every day.
If you are worried about your water bill you can contact Jersey Water confidentially online or call them on 01534 707300.
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Government of Jersey
Government’s Customer and Local Services brings together a wide range of front line government services to make it easy for customers.
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Salvation Army
Where there is hardship or injustice The Salvation Army will live, love and fight alongside others to transform Jersey with the love of Jesus.
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Brighter Futures
Brighter Futures is a charity that provides key worker support alongside a number of free programmes and services to help support the parents and carers they meet.
If you would like more information on the support Brighter Futures provides, visit their website or call 01534 449 487.
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Worried about your electricity bill payments?
If you have any concerns, please get in touch with our Customer Care team. We have a range of flexible payment options available, and we can check you are on the best tariff to suit your needs.
Use our free customer advice service
It doesn't matter how small or large the issue might seem, our Customer Care team can help. We offer a free home visit service if you'd prefer to speak to us in person.
Call Customer Care on +44 (0)1534 505460 or arrange a callback with us and we'll get in touch to arrange a time to visit.
Control of your electricity usage at your fingertips
Take control of your electricity usage and see where you could make savings. Download the My JE app for Apple or Android today.
