This guide will help anyone moving to an address in Jersey where they will be responsible for paying the electricity. It includes:
Advice for existing customers moving to a different address in Jersey
If you are moving to a different address in Jersey, and already have an account with us, you will need to complete a form either online or on paper, whichever you prefer.
Please note that it is your responsibility to notify JE immediately upon change of tenancy. Failure to do so could prevent you from seeing your usage data in the My JE app and on MyJE.je, and could mean that your usage data from your previous tenancy could be unintentionally made available to a third party.
Online
Paper
- Complete a Notice of Change of Tenancy Form; and
- Complete an Application For a Supply of Electricity to a Domestic Property
You will need to complete your chosen form at least 48 working hours before you move into the new address.
To complete your chosen forms you will need the following:
- Your Customer Number
- Name
- Phone number
- Email address
- Date of your move
- Where you are moving from and to
- Date for a final meter reading at your current property
- Date for a start meter reading at your new property
- Address to send your information
- Name and contact of the new occupant of your current property (if known), or landlord / managing agent
- Payment method for any outstanding balance
Paper forms should be printed, signed and returned to the following address:
Customer Care Centre
The Powerhouse
PO Box 45
Queens Road
St Helier
JE4 8NY
Alternatively, scan it and email to jec@jec.co.uk.
Advice for new customers moving to an address in Jersey
If you are moving to an address in Jersey, but you do not have an account with us, you will need to complete a form either online or on paper, whichever you prefer:
Online
- Complete the New Customer Form online
Paper
You will need to complete your chosen form at least 48 working hours before moving in.
To complete your chosen form you will need the following:
- Name
- Phone number
- Email address
- To be over 18
- Address of new property
- Main heating type of new property
- Address of previous property
- Moving in date
- Preferred payment method
Paper forms should be printed, signed and returned to the following address:
Customer Care Centre
The Powerhouse
PO Box 45
Queens Road
St Helier
JE4 8NY
Alternatively, scan it and email to jec@jec.co.uk.
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