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Electric transport

Jersey's move to electric is gathering speed. Join the conversation and learn more about making your own move to electric transport.

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Ground source heat pump outside a modern home

What's your source?

Two types of heat pumps widely available:

  • Air source heat pumps
  • Ground source heat pumps

Air source heat pumps are the most common option in Jersey, as they are easier to install. They capture the heat in the air outside your home and boost it to heat your rooms and water. Ground source heat pumps use the heat from the ground that surrounds your home.

Benefits of using heat pumps

Up to 500% efficient

Low running costs

Heating and cooling

Good for the environment

Air source are easy to install

Low emissions compared to oil & gas

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Highly efficient heating

For every unit of low carbon electricity used to power a heat pump, they'll generate up to five units of useable heat, making them incredibly efficient and economical to run.

Harnessing this 'free' energy ensures low running costs and a significant reduction in emissions when compared with gas and oil.

Installing an air source heat pump

Air source heat pumps are easy to install as they only need an outdoor location with enough space to permit adequate airflow. As they deliver lower temperature heat than traditional boilers, heat pumps must be carefully specified to each property.

Installing a ground source heat pump

Installing a ground source heat pump is more intensive than an air source pump. They use a loop that is typically laid in trenches about two metres deep in your garden. If space is limited, vertical loops or bore holes can be installed.

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Working together with your existing system

Heat pumps deliver lower temperature heat than traditional boilers and must be carefully specified to each property. To compensate for the lower temperatures, heat pumps can work in conjunction with your existing boiler or with a small electric back up boiler.

Video: heat pumps

Watch our video to learn about the two types of heat pump and how they work.

Heat pump video thumbnail
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Efficient installations by JEBS

Choosing the right installer is just as important as choosing the right solution. JEBS are our trusted installers and you can count on them for your heat pump installation.

More about JEBS
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See this solution at Smarter Living

Smarter Living is the home of smart energy solutions. Pay us a visit to view our range of heat pumps and get expert advice from an Energy Advisors.

Get directions on Google Maps

Book a free heating survey

Not sure which electric solution best suits your home? Fill in this form and we'll call you back to arrange a home heating survey.

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Your Customer Number

Your 5 character Customer Number can be found in the top right and bottom left corners of your bill.

Example electricity bill with the customer number highlighted

Daily Service Charge

The Daily Service Charge covers energy support services such as metering, billing, Customer Care, safety obligations and other energy support services.

Off-peak

Off-peak means not at the most popular time. Some of our tariffs provide discounted rates at off-peak times - for example, during certain periods at night.

Off peak charging times

Our current off peak electric vehicles times are from 00:00 to 06:59.

Dedicated supply circuit

A dedicated supply circuit is an electrical circuit that is set aside for a specific purpose, such as powering a boiler. It will work with a single appliance only.

It will have its own circuit breaker in your fuse box, and no other device or appliance will be able to draw power from it. A dedicated supply circuit ensures that appliances can draw the current they need without overloading your system, blowing a fuse or tripping an electric circuit.

Invoice Number

This can be found on the top right corner of your bill here

Example electricity bill with invoice number

Premise Number

This can be found on the top right corner and bottom left corner of your bill.

Example electricity bill with premise number highlighted

Payment Slip

This can be found at the bottom of your bill here

Bill payment slip example

Peak Load

Peak load or peak demand is a short period when the demand for electricity is at its highest.

Kilowatt Hours

Electricity consumption is usually measured in kilowatt hours, or kWh for short. Each kWh of electricity equates to 'one unit of electricity' for billing purposes. A 1kW (1,000 Watts) appliance in use for one hour = 1kWh (one unit). The cost per unit used depends on which tariff you are on.

Three phase

Residential homes are usually served by a single-phase power supply, while commercial and industrial facilities usually use a three-phase supply.

One difference between single-phase and three-phase is that a three-phase power supply better accommodates higher loads. Single-phase power supplies are most commonly used when typical loads are lighting or heating, rather than large electric motors.

Another important difference between 3-phase power and single phase power is the consistency of power delivery. Because of the variations in voltage, single-phase power supply does not offer the same consistency as a three-phase power supply. A three-phase power supply delivers power at a steady, constant rate.

kVA

A kVA is simply 1,000 volt-amps. A volt-amp, or ampere, (VA) is the voltage times the current feeding an electrical load.

Embedded generator

Embedded generators like wind turbines and solar panels are connected to your electricity supply and provide electricity for onsite use. They also have the capability to export back to the grid.

Smart Card Number

Your Smart Card Number is the 19-digit number displayed below the barcode on your Smart Card.

The Smart Card Number also contains your six-digit Meter Number that is also displayed on your meter. You need this to top up a Smart Pay As You Go Meter whether at a Payzone outlet or online.

Example of Smart card for meter charging

Smart Card

A Smart Card contains your unique Smart Card Number used when topping up a Smart Pay As You Go Meter.

Example of a smart card for meter charging

F-Credit

F-credit is a Pay As You Go meter display and means Friendly Credit. It is the period between 9pm and 8am. If the credit on your meter runs out during this period, your supply will remain on until 8am.

Decarbonise

The process of reducing carbon by replacing fossil fuels with fuel that is less harmful to the environment such as low-carbon electricity.

Regenerative braking

With conventional braking systems, the kinetic energy that was propelling the vehicle forward gets converted to unwanted and wasted heat by the friction of the brakes.

Regenerative braking recaptures much of the car's kinetic energy and converts it into electricity, so that it can be used to recharge the car's batteries.

In addition to improving the efficiency of a vehicle, regeneration can significantly extend the life of the braking system, as the mechanical parts will not wear out as quickly.

Power factor

Power factor is the ratio of useful power in kilowatts (kW) to apparent power, measured in kilovolt amperes (kVA). A perfect power factor would be 1.0, however in reality this is almost impossible to achieve. Office buildings are usually between 0.98 and 0.92. Bad power factor is anything below 0.85.

Electric flow boiler

Electric flow boilers are simple to install, quiet in operation, 100% efficient and integrate into most existing radiator or underfloor piped systems. Plus, with no flue or storage tank, an electric boiler is a space-saving option that can be installed almost anywhere in your home.

Approved heating system

A heating system, approved by Jersey Electricity, on a dedicated supply for use on one of our discounted heating tariffs.

To learn more about what's required for an approved heating system, view our current approved heating guidelines.

20-digit payment code

The 20-digit payment code is issued with your receipt for a Pay As You Go (PAYG) meter top-up. If your meter did not charge automatically, you can do it manually with the payment code. Press button A on your meter then key in your 20-digit payment confirmation code on the meter keypad, then press button B. Your meter will recognise the amount paid and charge accordingly.

Single phase

Single-phase power supplies are most commonly used when typical loads are lighting or heating, as in a domestic home, rather than large electric motors and higher loads. Single-phase power is a two-wire alternating current (AC) power circuit.