What our customers are saying

Julie installed an air source heat pump because she wanted to move away from fossil fuels for her eco-conscious 10-year-old daughter.

Julie's verdict?

• Very few modifications.
• Constant temperature all year round.
• Bills have halved.
• Sustainable and cost-efficient.

Peter wanted to move away from fossil fuels and ensure his new heating system fitted with his existing radiators and solar panels,

Peter's verdict?

• Efficient installation.
• Little disruption.
• Less noise than the old oil boiler.
• And a warm, cosy home.

I previously had a heat pump, after initially switching from an oil boiler over 15 years ago. The old heat pump was starting to age and needed replacement, but the new, modern Mitsubishi unit will have a lifetime of over 20 years.

This heat pump was installed by JEBS in early 2023, after I obtained a free quote from Jersey Electricity. The JEBS team completed the job in less than a week, and were respectful, helpful and tidy throughout.

The new heat pump sits in the same location as the last one in the garden. The cylinder lives in my kitchen cupboard, and the components take up less space than the previous unit, meaning that we have been able to put some shelves in to store food for our cat and two dogs.

The new heat pump continues to keep us and our pets toasty warm in our house throughout winter now that we're retired. We aren’t big fans of digital tools or interfaces, so having a heat pump system that we can just ‘set and forget’, and trust that it will keep us a warm 23 degrees all day is perfect for us.

The new, more modern heat pump makes noticeably less noise than the previous unit, which was an unexpected benefit. The old oil boiler before that used to live in the same kitchen cupboard, so eliminating that noise from our kitchen too.

Keeping bills low is very important to us as a retired couple, and we're very happy to be currently saving around a quarter of what we would otherwise be spending with an efficient oil boiler.

I'm very upset by the misconceptions that I often see on social media claiming that heat pumps don’t work, are expensive to run, or require your house to be hugely insulated, as my own experiences prove this to be untrue.

They can be a little bit more complicated to understand, but I'm very happy to no longer be burning fossil fuels and would still highly recommend the technology to those considering trying to decarbonise and reduce their energy bills, especially now a government grant of up to £9,000 is available.