Important information for our Pay As You Go customers

Important information for our Pay As You Go customers

Pay As You Go customers will be unable to top up their meters either online via Topup.je or in your usual local retailer between the hours of 9am and 3.30pm Sunday 23 November due to systems maintenance. 

We apologise for the inconvenience and urge customers to ensure they have sufficient credit on their meters to cover this period.

If your credit drops below £1 you have the option to activate Emergency Credit. The meter will say: Low Credit . . . EC Offer. Press button ‘A’ to activate.

The Energy Blog Computers gift provides 'flood relief' for Jersey Zoo

We are delighted to be able to help Jersey Zoo with a gift of 15 computers and monitors following a recent flood there that ruined some equipment and damaged an office building, forcing several zoo employees to relocate to the education centre until repairs can be carried out.

JE’s Head of IT Services Gary Le Gros said: ‘We have a long-standing relationship with Durrell and when I heard what had happened, I contacted them to see what they needed. The computers are surplus, having been displaced during a Companywide desktop PC upgrade scheduled for completion in October. We are pleased these have found a new home and can be put to good use for a worthy cause.'

IT Technician Ross Murphy, pictured with Jersey Zoo’s Head of Operations Jenna Hunt and Assistant Derek Allan, spent almost two days preparing the computers before helping load them for their move to Trinity.

Kate Smallwood, Head of Commercial and IT at Durrell, said:  ‘We are immensely grateful to Jersey Electricity for donating these computers and particularly the speed that they were prepared for us when Gary heard about our predicament.’