Important information for our Pay As You Go customers

Important information for our Pay As You Go customers

Pay As You Go customers will be unable to top up their meters either online via Topup.je or in your usual local retailer between the hours of 9am and 3.30pm Sunday 23 November due to systems maintenance. 

We apologise for the inconvenience and urge customers to ensure they have sufficient credit on their meters to cover this period.

If your credit drops below £1 you have the option to activate Emergency Credit. The meter will say: Low Credit . . . EC Offer. Press button ‘A’ to activate.

Join over 15,000 customers who have saved money on their energy bills and now live more sustainably through My JE. 

With colder weather setting in and rising costs for food, petrol and fuel, we know that customers are mindful of how much they are spending on their electricity bills.  

We strive to provide a great service to all our customers.  

If you are a Pay As You Go customer, the latest upgrade to the My JE app means you can now take control of how much energy you use in your home.  

Through the free app you can monitor how much energy you are consuming, track patterns in your electricity use and pinpoint where you can save energy – and money. 

By setting targets to make sure your credit is used economically, you can make your credit last a while longer. 

All of this, and other real-time data on your energy consumption, can be easily accessed from your smartphone or desktop. 

Remember, small adjustments like switching off lights in empty rooms, turning appliances off standby and turning down the heating slightly can all add up to savings overtime.  

To become a My JE user, simply download it free from the App Store or Play Store by searching My JE and registering. If you would like to find out more contact our Customer Care team on 505460 or email jec@jec.co.uk today.