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Inspiting a zero carbon future
My JE App

Step 1 - Download the My JE app

Take control of your electricity usage and see where you could make savings.

Downloading My JE app on iOS or Android

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Step 2 - Verify your details

Once you’ve downloaded the app, logging in is simple. You will need your Customer Number and the email address we hold for you.

We take your data security seriously, so you will need to verify your email address as part of the logging in process.

 

Step 3 - Take control of your electricity usage

Then you will be able to:

  • See and compare how much energy you’re using and when day-by-day, week-by-week or year-on-year in both kWhs (units) AND cash.
  • View bills, transactions and your account balance.
  • Set up a profile to compare your electricity usage with other similar properties.
  • Set a weekly or monthly consumption target to help you control costs.

Want to know more about data security and privacy? View our Smart Meter Privacy Policy.

 

Step 4 - Having trouble with the My JE app? Contact Us

Having trouble logging into the beta My JE app?

Don't worry, we're here to help. It could simply be that we do not have your current email address. 

Let us know by completing this form, including your Customer Number, and we'll get back to you just as soon as we can.

If you're responsible for more than one domestic premise,  you'll need to specify which address you want to view on My JE.

We are continuing the development of this beta version of My JE to expand its functionality, and we'd value your feedback by emailing us at MyJE@jec.co.uk.

Customer groups who can't currently benefit from this version of My JE include, for example, Pay As You Go, multi-meter users such as those on our Buy Back Tariff, Three-Phase and Maximum demand customers, but we're working on it!

Pay As You Go Customers will still use Topup.je to top up their meters, though we hope to amalgamate this function during further development of My JE.

 

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My JE app FAQs

My JE is simple to use but if you need help, you should find it here among these frequently asked questions.

My JE App FAQs

Find out more

about our other services to help you take control of your energy use 

Boiler

Switching to electric

Switching to electric heating offers low carbon, high-efficiency energy for your home.

Learn more
C JE 20 10433

CosyCare maintenance

CosyCare provides year-round cover for your electric heating system and hot water supply, for total peace of mind.

Learn more

Join us on the journey to a zero carbon future

Speak to Customer Care

If you can’t find the help you need, choose an option below to speak to our Customer Care team.

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Phone

Call us on 01534 505460 or arrange a call back for when it suits you.

Request a callback
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Email

Start an email conversation with a member of our Customer Care team.

Email us

Your Customer Number

Your 5 character Customer Number can be found in the top right and bottom left corners of your bill.

Statement Customernumber

Daily Service Charge

The Daily Service Charge covers energy support services such as metering, billing, Customer Care, safety obligations and other energy support services.

Off-peak

Off-peak means not at the most popular time. Some of our tariffs provide discounted rates at off-peak times - for example, during certain periods at night.

Dedicated supply circuit

A dedicated supply circuit is an electrical circuit that is set aside for a specific purpose, such as powering a boiler. It will work with a single appliance only.

It will have its own circuit breaker in your fuse box, and no other device or appliance will be able to draw power from it. A dedicated supply circuit ensures that appliances can draw the current they need without overloading your system, blowing a fuse or tripping an electric circuit.

Invoice Number

This can be found on the top right corner of your bill here

Statement Invoicenumber

Premise Number

This can be found on the top right corner and bottom left corner of your bill.

Statement Premisenumber

Payment Slip

This can be found at the bottom of your bill here

Payment Slip Pop Up

Peak Load

Peak load or peak demand is a short period when the demand for electricity is at its highest.

Kilowatt Hours

Electricity consumption is usually measured in kilowatt hours, or kWh for short. Each kWh of electricity equates to 'one unit of electricity' for billing purposes. A 1kW (1,000 Watts) appliance in use for one hour = 1kWh (one unit). The cost per unit used depends on which tariff you are on.

Three phase

Residential homes are usually served by a single-phase power supply, while commercial and industrial facilities usually use a three-phase supply.

One difference between single-phase and three-phase is that a three-phase power supply better accommodates higher loads. Single-phase power supplies are most commonly used when typical loads are lighting or heating, rather than large electric motors.

Another important difference between 3-phase power and single phase power is the consistency of power delivery. Because of the variations in voltage, single-phase power supply does not offer the same consistency as a three-phase power supply. A three-phase power supply delivers power at a steady, constant rate.

kVA

A kVA is simply 1,000 volt-amps. A volt-amp, or ampere, (VA) is the voltage times the current feeding an electrical load.

Embedded generator

Embedded generators like wind turbines and solar panels are connected to your electricity supply and provide electricity for onsite use. They also have the capability to export back to the grid.

Smart Card Number

Your Smart Card Number is the 19-digit number displayed below the barcode on your Smart Card.

The Smart Card Number also contains your six-digit Meter Number that is also displayed on your meter. You need this to top up a Smart Pay As You Go Meter whether at a Payzone outlet or online.

Smart Card Number Copy

Smart Card

A Smart Card contains your unique Smart Card Number used when topping up a Smart Pay As You Go Meter.

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F-Credit

F-credit is a Pay As You Go meter display and means Friendly Credit. It is the period between 9pm and 8am. If the credit on your meter runs out during this period, your supply will remain on until 8am.

Decarbonise

The process of reducing carbon by replacing fossil fuels with fuel that is less harmful to the environment such as low-carbon electricity.

Regenerative braking

With conventional braking systems, the kinetic energy that was propelling the vehicle forward gets converted to unwanted and wasted heat by the friction of the brakes.

Regenerative braking recaptures much of the car's kinetic energy and converts it into electricity, so that it can be used to recharge the car's batteries.

In addition to improving the efficiency of a vehicle, regeneration can significantly extend the life of the braking system, as the mechanical parts will not wear out as quickly.

Power factor

Power factor is the ratio of useful power in kilowatts (kW) to apparent power, measured in kilovolt amperes (kVA). A perfect power factor would be 1.0, however in reality this is almost impossible to achieve. Office buildings are usually between 0.98 and 0.92. Bad power factor is anything below 0.85.

Electric flow boiler

Electric flow boilers are simple to install, quiet in operation, 100% efficient and integrate into most existing radiator or underfloor piped systems. Plus, with no flue or storage tank, an electric boiler is a space-saving option that can be installed almost anywhere in your home.

Approved heating system

A heating system, approved by Jersey Electricity, on a dedicated supply for use on one of our discounted heating tariffs.

To learn more about what's required for an approved heating system, view our current approved heating guidelines.

20-digit payment code

The 20-digit payment code is issued with your receipt for a Pay As You Go (PAYG) meter top-up. If your meter did not charge automatically, you can do it manually with the payment code. Press button A on your meter then key in your 20-digit payment confirmation code on the meter keypad, then press button B. Your meter will recognise the amount paid and charge accordingly.

Single phase

Single-phase power supplies are most commonly used when typical loads are lighting or heating, as in a domestic home, rather than large electric motors and higher loads. Single-phase power is a two-wire alternating current (AC) power circuit.