Payment methods to suit every customer

We want to make paying your electricity bill as easy as possible. You can pay you bill in the following ways:

Monthly Direct Debit

Monthly Direct Debit spreads the cost of your electricity over 12 equal monthly payments.

Each month we draw an agreed amount from your bank account on a day that suits you. We base the monthly payment on your past usage, current balance and tariff.

  • Spreads the cost of increased usage in winter
  • No need to pay on demand
  • £3 discount per quarter for paperless billing customers

To sign up for Monthly Direct Debit and paperless billing, download and complete the application form, or call our Customer Care team on 01534 505460.

Variable Direct Debit

We draw the full bill amount from your bank account approximately 18 days after you receive your quarterly statement.

  • Automatically paid from your bank account
  • Never worry about paying in person again
  • £3 discount per quarter for paperless billing customers

To sign up for Variable Direct Debit and paperless billing, download and complete the application form, or call our Customer Care team on 01534 505460.

Pay online with a debit card

You can pay the full amount or a portion of a bill with your debit card using our online form.

  • Secure
  • Fast
  • Pay any time of day

Before starting the online form, please make sure you have your Customer Number and Invoice Number.

Pay online with internet banking

Use the details below to pay a bill using your online banking service.

Pay at a Post Office

You can pay your bill in person at any Jersey Post Office by cash, debit card or cheque.

  • Cheques must be payable to Jersey Post Limited
  • Take your bill or payment slip with you

Pay at The Powerhouse

You can pay your bill in person at The Powerhouse by cash, debit card or cheque.

  • Cheques must be made payable to Jersey Electricity plc
  • Please bring your bill or have your Customer Number

Cheques can be deposited in the box provided; please attach your payment slip and write your phone number on the back of the cheque.

Pay by post

If you'd like to pay by post, please send a cheque or postal order payable to Jersey Electricity plc to the following address:

Jersey Electricity plc
The Powerhouse
PO Box 45
Queens Road
St Helier
JE4 8NY

Please attach your payment slip and write your customer number on the back of your cheque.

Pay by telephone

You can pay by telephone using a debit card 24 hours a day, seven days a week. Before calling, please have the following details ready:

To pay by telephone please call 01534 505460.

Speak to Customer Care

If you can’t find the help you need, choose an option below to speak to our Customer Care team.

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Phone

Call us on 01534 505460 or arrange a call back for when it suits you.

Request a callback
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Email

Start an email conversation with a member of our Customer Care team.

Email us
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