My JE app FAQs

With the My JE app, you can:

• See and compare how much energy you’re using and when day-by-day, week-by-week or year-on-year in both kWhs (units) and cash.
• View bills, transactions, top-ups and account/meter balance.
• Set up a profile to compare electricity usage with other similar properties.
• Set a weekly or monthly target to help you control costs and budget better.

Pay monthly/variable direct debit customers can find the five-character Customer Number in the top right of your bill or statement.

Pay As You Go customers should complete the My JE App form with your Meter Number (which can be found on your top-up card). Customer Care will then confirm your Customer Number. 

You will need your Jersey Electricity five-character Customer Number and the email address Jersey Electricity holds for you.

If these two pieces of information do not match our records, you won't be able to log into My JE. Please call Customer Care on 01534 505460.

There may also be cases when your Customer Number has changed, for example, if you have changed from a single account to a joint account. You will need to use your new Customer Number to log into My JE.

Smart Meters send regular electronic data on your usage securely to us. Occasionally this communication can be interrupted either by the meter's location on the network or by planned downtime for system maintenance. This does not impact the calculation of your bill, which is taken from a reading on a set time, but it can result in gaps in insights data used in the app, such as missing or incomplete days.

My JE supports multi-premise management. This feature enables easy switching between multiple properties and meters, allowing customers to view up to 5 properties*.

*Note: Multi-premise customers with more than 5 properties can add these onto the app by calling Customer Care on 01534 505460.

If you are moving, you should let Jersey Electricity know, either via the website or by giving us a call on 01534 505460. Your Customer Number will move with you, so you will still be able to log into My JE.

However, you will have to update your profile details on My JE with the details of your new home to compare electricity usage with other similar properties.

At the moment, you cannot pay your electricity bills, settle an invoice, or top-up directly in My JE. 

Pay monthly/variable direct debit customers can do this online via our website or by calling Customer Care on 01534 505460.

Pay As You Go customers can top-up via the topup.je link in the ‘Accounts’ tab in My JE, online or by calling Customer Care on 01534 505460.

Currently, the app does not facilitate this, but our developers are working on making this available in the future.

This usually happens because you do not have the latest version of the app. You will need to update My JE on either the App Store or Play Store depending on which device you own.

If the issue still persists, please send screenshots of the errors to myje@jec.co.uk with your account details.

You will need the email address Jersey Electricity holds for you and your Customer Number to log into My JE. You can then view your bills, payments and balance of your account on the Bills screen.

The data in your app may not exactly match your bill due to a timing difference between when we take the reading we use to produce your bill and the data shown in the app.

The app will show you how you use your energy over a 24-hour period, from 00:01 to 00:00. The time of day we take the reading for your bill can vary, creating small differences but these should be minimal. If you see bigger differences, this could be due to gaps in the data (see ‘data gaps’).

Your notifications can be viewed through the 'bell' symbol in the top right-hand corner of the app. You will receive notifications here when you have an updated bill.

To receive notifications for My JE on your mobile phone, you will need to have allowed notifications. You can either do this when you first download the app or manage your notifications in the Account screen under Settings.

Yes! As part of a recent update, Pay As You Go customers now have the option to use My JE to track their top-ups and view meter balances.

The meter balance displayed in app is unlikely to match your ‘live’ meter balance. For this reason, your My JE meter balance should be used ‘for indication only’.

My JE provides PAYG customers with an up-to-date meter balance read at least once a day (typically updating in My JE between 09:00 and 12:00). Your meter balance is also refreshed every time you top-up.